Saas Administrator Ii

6 months ago

Cape Town, South Africa 2U Full time

At 2U, we are all in on purpose. We are motivated by our mission - to eliminate the back row in education - and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world's leading online learning platform, 2U powers more than 4,000 online higher education offerings - from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

**What We're Looking For**:
**Responsibilities Include, But Are Not Limited To**:

- Work with customers to understand business goals and key requirements for medium complexity system enhancements, automations, and other requests.
- Troubleshoot a variety of technical issues and develop quick work-arounds and long-term solutions to address root causes with assistance from the team.
- Build and enhance medium-complexity business processes using low to no-code automation tools (e.g., Zapier, Tray.io).
- Train and coach internal customers to self-serve creation of low complexity automations using supported tools and low complexity configuration changes in supported SaaS tools.
- Create documentation and provide training for the internal IT Helpdesk team to support and manage access for SaaS systems and tools
- Administer user accounts and policy such that we meet the proper blend of user experience and adherence business requirements
- Contribute to large-scale team projects by tackling individual tasks and documenting changes

**Things That Should Be In Your Background**:

- 2-5+ years' experience administering business critical SaaS Applications such as Atlassian Cloud, Google Workspace, Smartsheets, and Slack in a complex technology environment
- Excellent problem solving skills and ability to pay close attention to detail
- Ability to operate in a dynamic, fast-paced environment
- Ability to work in a team-oriented, collaborative environment
- Strong communication abilities, verbal and written
- Excellent customer service skills
- Experience working with a diverse set of stakeholders
- Bachelor's degree or the equivalent combination of education, training, and 3-5+ years' experience in a SaaS-based environment

**Benefits & Culture**

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you're excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us - and do work that makes a difference. #NoBackRow

We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, ZA benefits include:

- 2 complimentary Getsmarter short courses per year
- Subsidised medical aid with Discovery Health Medical Scheme
- 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
- Employee Assistance Program (EAP)
- Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break

**2U Diversity and Inclusion Statement**

At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we've taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike.

**About 2U Inc. (NASDAQ: TWOU)**

**About edX**

edX is the education movement for restless learners and a leading global online learning platform from 2U, Inc. (Nasdaq: TWOU). Together with the majority of the world's top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org.

NoBackRow

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin

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