Saas Administrator

6 months ago


Cape Town, South Africa Believe Resourcing Full time

**About our client**:
Our client is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others.

Package: R40 000 - R50 000/Month

**About the role**:
**Key Responsibilities**:

- Process availability: Generates overviews according the given SLA’s
- Build modules for internal customers: Work with other teams to understand demands, document requirements and build the solution
- Document own developments: Keep documentations and Wiki up to date. Report progress on weekly scrum calls. Create user documentation in English.
- Support Users: Pickup tickets and user requests and report abnormal situations/concerns about systems.
- Deliver profession and zero maintenance software in time. Find easy solutions for complex requests.
- Identify best way to fulfill demands given from the Business
- Research new functions and options to continuously improve introduced solutions (Usability, Performance and Maintenance)
- Work with international teams and different skills as a team player

**Requirements**:

- Graduate in Computer Science or Information Systems; alternatively, comparable experiences
- Kanban and Scrum (i.e. use of Target Process)
- 3+ years in service Management area

**Know how of**:

- Microsoft Active Directory administration
- Microsoft Visual Studio 2017 (or newer) and how to work with Team Foundation Server
- Securely access and use SQL Server 2016 (or newer)
- ITSM Helpdesk
- Sharepoint Wikipedia system


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