General Manager

1 week ago

Cape Town, South Africa HotelJobs.co.za Full time

**Responsibilities**:

- Monthly Facilities and Incident Report:

- Uphold the responsibility of drafting, maintaining, and presenting a comprehensive monthly facilities and incident report to the leadership team.
- Include detailed information on property upkeep, incident management, and any noteworthy changes or improvements.
- Training and Oversight of Concierge Team:

- Assist in training new concierge team members and ensuring their adherence to daily Standard Operating Procedures (SOPs).
- Conduct regular spot checks on maintenance, cleanliness, and inventory, providing constructive feedback for continuous improvement.
- Reporting and Communication:

- Send weekly reports to the Head of Operations and Portfolio Managers, highlighting key performance metrics, guest feedback, and any operational concerns.
- Communicate effectively with the body corporate, keeping them informed of property-related matters and addressing any queries promptly.
- Rostering Creation and Audit:

- Take charge of creating and auditing the roster for the concierge team, ensuring optimal staffing levels and adherence to scheduling requirements.
- Team Administration:

- Ensure that team admin tasks are updated daily and meet the company's quality standards. This includes documentation, record-keeping, and relevant administrative processes.
- Monthly Concierge Team Meetings:

- Host and facilitate monthly meetings with the concierge team to discuss updates, address concerns, and collaborate on areas of improvement.
- Encourage open communication and feedback to enhance team cohesion and performance.
- Weekly and Daily Updates:

- Provide weekly and daily reports highlighting updates, successes, and areas for improvement within the property's operations.
- Address any immediate concerns and collaborate with team members to implement solutions promptly.
- Commitment to Standard Operating Procedures:

- Ensure that the concierge team is committed to daily SOPs, emphasizing the importance of consistency and adherence to established procedures.
- Quality Assurance:

- Implement measures to maintain the quality of team administration, service delivery, and overall property management.
- Conduct regular audits to ensure that standards are consistently met or exceeded.
- Guest Satisfaction Enhancement:

- Continuously seek ways to enhance guest satisfaction through personalized services, efficient problem resolution, and proactive engagement.

**Required Skills**:

- General Management: 2 to 3 years
- Hotel Management: 3 to 4 years
- Hotel Experience: 2 to 3 years
- Concierge: 2 to 3 years

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