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General Manager

4 weeks ago

Cape Town, South Africa LulaBet Full time

**Company Description**
We are a new and upcoming Sportsbook based in Cape Town.

Our aim is to deliver a world class betting experience by providing professional and friendly service, delivered on a state-of-the-art platform.

We are a dynamic and experienced team, in an exciting new company looking for passionate people to join us. Do you thrive in a fast-paced environment and would like to be part of a motivated team - then this is for you

We offer competitive packages, a great work environment and a promise that you won’t be bored if you are prepared for a challenge and want to build something great.

As a General Manager in a brand-new Live Studio located in Cape Town, your responsibilities would include overseeing day-to-day operations, managing staff, ensuring compliance with gaming regulations, implementing strategic initiatives to enhance profitability, and fostering a positive customer experience. Additionally, you would be involved in financial planning, marketing strategies, and maintaining a secure and responsible gaming environment. Strong leadership, business acumen, and knowledge of the gaming industry are essential for success in this role.

**Here is what you will be doing (the important stuff)**
- Supervises, motivates and coaches the Company’s personnel working in the operation department.
- Monitors staffing levels to ensure that games and tables are adequately staffed for each shift, arranging staff rotations and days off and locating substitute employees, as necessary.
- Monitors gaming tables randomly to ensure that operations are conducted properly, that dealers follow house rules and that players and/or dealers are not involved in dishonest activity.
- Maintains familiarity with all games used in the facility, as well as strategies and tricks used in those games.
- Answers questions about the facility in general or about particular games according to set of rules so as not to put the Company at risks.
- Prepares daily reports and any other reports required by the Company’s management.
- Prepares statistics on roulette monitoring
- Prepares daily reports to local technical support on technical issues.
- Prepare daily reports to the Company’s management on issues related to games and facility.
- Assists in fraud investigations.
- Enforces all game policies and procedures as established by the Company.
- Making sure that all employees perform their tasks in compliance with the set of Company rules and facility policies.
- Analyses the performance of Company’s personnel periodically.
- Acts in a professional manner to maintain an orderly atmosphere in the facility.
- Takes initiative for improvements of the operations and delivery of the general feedback from the staff, the players and the licensees.
- Plans, develops, and recommends implementation of strategies for generating resources and/or revenue for the company.
- Reviews Company’s operational procedures, policies and standards.
- Reviews activity reports and financial statements to determine progress and status in attaining objectives and revises objectives in accordance with current conditions.
- Evaluates performance of managers for compliance with established policies and objectives of the Company and contributions in attaining objectives. Recommends employee benefits, compensation packages and other things related to employee’s welfare.

**Qualifications**
- At least 4 years of senior management experience in the gambling industry (online or Land-based casino) or Live Broadcast/TV, preferably in a GM or similar position
- Excellent communication skills, both written and verbal, with the ability to convey information clearly and effectively.
- Analytical ability as work involves solving complicated problems which requires considerable degree of analysis and problem solving, creativity and judgement.
- Must have strong organizational and supervisory skills and must be energetic, self-motivated and can work with minimum supervision.
- Experience in strategic planning and execution.
- Skill in examining and re-engineering operations and procedures.
- Experience in formulating policy, developing, and implementing new strategies and procedures.
- Ability to analyse and interpret financial data.
- Knowledge of public relations principles and practices.
- Ability to develop and deliver presentations.
- Professional written and verbal communication and interpersonal skills.
- Ability to communicate and interact with officials at all levels and to work effectively with a wide range of constituencies in a diverse community.
- Ability to motivate teams and simultaneously manage several projects.
- Willingness to work a flexible schedule and travel.
- Good analytical and problem-solving abilities to identify performance issues and devise solutions.

**Additional Information**
LulaBet cultivates an innovative and collaborative company culture where employees are encouraged to explore new ideas and contribute to the company