Rooms Division Manger
5 months ago
We have an exciting opportunity for an Experienced Rooms Division Manager for our Hotel in Umhlanga
Primary function of the role:
- Greet all guests at all times.
- Check in/out guests and offer assistance at all times.
- Arrange any requests from guests within the boundaries as stipulated by the hotel or ensure that the team follows through.
- Recruit staff according to the agreed budget and KPA’s.
- Induct and train staff.
- Conduct performance appraisals.
- Conduct progressive discipline.
- Conduct handover meetings.
- Ensure that all Front Office and Housekeeping procedures and policies are adhered to by the team.
- Manage the float and petty cash.
- Submit reports as needed.
- Ensure efficient and accurate filing of all documents.
- Communicate with all relevant departments at all times.
- Carry luggage and belongings if needed.
- Room guests if needed.
- Perform any instruction as given by Management.
- Ensure that Reception; Department Offices and storage facilities are cleaned at all times.
- Maintain the Health and Safety procedures of the Hotel
Minimum criteria:
- Matric
- Hotel Diploma
- PC literate
- At least 2-3 years experience in a similar environment in a Management position
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