Ps Manager

7 months ago

Durban, South Africa NCR Atleos Full time

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Responsibilities include:

- Coordinate and make sure all the necessary infrastructure is in place to allow the team to work and maintain high productivity. Examples of such infrastructure include laptops, working environment, technical training, access to systems and tools and so on.
- Coordinate and make sure the local ATM lab is fit for purpose, that is - identify and source the ATM models necessary to support the business, make sure they are in working order and coordinate maintenance and support when required.
- Facilitate and resolve when possible all personnel and human resource issues impacting the team. Escalate to the line manager when necessary.
- Interface with the country organizations to understand and forecast demand for the local team. Coordinate resource allocation with the team members and line manager.
- Engage with and make sure the country organization are satisfied with the services provided by the local team. Resolve any issues that impact their satisfaction. Escalate any issues that cannot be resolved.
- Ensure team compliance to internal processes, such as PSA, attendance, and so on.
- Collect and use cost, utilization, schedule fidelity and other business KPIs to measure team performance. Act and make changes where necessary. Escalate when needed.
- Identify and implements process improvements.
- When required, travel to customer sites (usually for no longer than one week at a time) and work with customers on project related activities.
- Communicate with internal and external stakeholders. Participate in cross-functional collaboration within the organization.
- Have excellent written and verbal communication skills (English is essential)
- Have excellent teamwork and collaboration skills
- Have good technical background in software engineering and understanding of banking domain
- Have previous experience forming and leading highly productive SW development teams
- Have good understanding of Software Development and Quality Assurance best practices
- Have Project Management experience and good understanding of PM principles
- Be a self-starter, able to use his/her own initiative to get things done
- Be reliable, enthusiastic and have a ‘can-do’ attitude towards achieving the team’s objectives.
- Be passionate about technology and how it can be used to “_make the everyday easier_”.
- Be passionate about Continuous Improvement
- Lead by example

Basic Qualifications:

- Bachelor’s Degree in Computer Science, Engineering or related field
- Minimum 5 years of experience as a team leader or equivalent role
- Availability to travel within Europe (up to 20% of the time, usually for short durations, no more than one week at a time)

Preferred Qualifications:

- Experience with software development, in particular of mission critical, event driven, fault tolerant software systems
- Experience operating in an Agile development environment and familiarity with Scrum
- Previous experience operating as a Scrum Master. Certified Scrum Master (SCM) and/or Certified Scrum Product Owner (CSPO)
- Project Management experience. PMP, Prince2 or equivalent certification.
- Ability to speak other European languages

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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