Ps Operations

Key Performance Objectives:
Stock
- ISBN setup
- Movement of stock to different locations
- O/P titles moved to OP Location
- Identify correct processes
- Cost Write Down for the issues monthly
- Cyclical Stock Take
- Discrepancy reports
- Stock Analysis - Evaluation & movements
- Auditor requests - Stock Status report, before and after
- Ensure the counts from Auditor matches the system after stock take
- 1st 5 Invoices and last 5 invoice POD
- 1st 5 and last 5 goods received notes
- Stock Take sheets and Recounts are done correctly
- Write offs - 2x a year impact on income statement
- Update prices
- Update kits

Royalties
- Royalty Accruals and Spreadsheet for Content Managers
- Set up new contracts
- Create new suppliers for new authors
- Ensure the splits are 100% correct
- Extract Report for the Product owners to change to new splits
- Analyze the reports and compare to last years payments
- Allocate the advances to amounts earned
- Process corrections
- Amend and correct address details
- Update Deceased Author details
- Process royalties for Payment after the Product owner Approves
- Investigate Royalty that didn’t get processed for payments
- Obtain Banking details for Authors where payments were rejected
- Royalty Module Maintenance
- Royalty Vouchers
- Finance & Contracts Analysis
- Monthly Obsolescence Provision Report
- Cost Analysis of inventory
- Revenue explanations
- GL Entries for Contract Setup
- Revenue change for IFRS on Active Contracts
- Explain different Product
- PAYGO, PIA, New Sales to Auditors for the IFRS change
- Find Contract Numbers for the Auditors
- Worked out the Calculations for some of the Auditors discrepancies for the recalc on IFRS
- Investigations on Journals that were Posted to the GL
- Assist with Inventory Recon - and discrepancy between GL and Sub ledger
- Assist with Revenue, Unbilled AR and Deferred due to Contracts
- Master Data
- Address Updates and validations
- Extract contract info for leads
- Operations System Analysis
- Forecast/Revenue Report
- Cancellation Report
- System Testing
- New development
- Enhancements
- Revenue Rules Correction and Fix
- Work with developers for the required outcome
- Customer Contracts Listing
- Old Issues on Contract - Resolution for Billing & Revenue
- Operations Functional Analysis
- Create system business specification documents
- Liaison between OPS & BIS*
- Added to AR statement and Warehouse
- Debit order automation and splitting of invoices.
- Manage Ops Priority list
- Core Competencies:

- Knowledge of commonly-used concepts, practices, and procedures within the operations field.
- Adaptability: Ability to adjust effectively to work within new work structures, processes, and requirements; ability to remain flexible to meet constantly changing and sometimes opposing demands
- Analytical Thinking: Ability to identify issues, to obtain relevant information, relate and compare data from different sources, and identify alternative solutions
- Attention to Detail: Ability to accomplish tasks accurately and completely
- Communication: Ability to convey information orally to individuals or groups to ensure that they understand the message; ability to deliver presentations suited to the characteristics and needs of the audience
- Facilitation: Ability to use appropriate interaction skills and methods to guide individuals or groups to accomplish objectives; ability to use appropriate interpersonal skills and methods to reduce tension and resolve conflict
- Initiative: Ability to take action to achieve goals beyond what is required; ability to be proactive
- Interpersonal Skills: Ability to develop and maintain effective relationships with others in order to encourage and support communication and teamwork
- Monitoring Expertise: The ability to demonstrate depth of knowledge and skill in methods and tools used within the company
- Planning and Organizing Work: Ability to develop plans to accomplish tasks and objectives; ability to accomplish work using resources efficiently; ability to follow instructions through a standard work process; ability to monitor or regulate those procedures, tasks, or activities
- Research: Ability to review and study relevant information from various sources to develop actionable information
- Experience and Qualifications:

- Relevant three year tertiary qualification.
- Must have at least 2 years supervisory experience.
- Outbound and inbound Call Centre experience essential.
- Sound computer literacy.
- Exposure to Call Centre Management Systems and processes in terms of international standards.
- Relationships:

- LNSA Exco
- LN Global
- LNSA Management
- External Service Providers
- Customer Complaints & Escalations

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