Front Desk Agent

1 week ago

Cape Town, South Africa The Rockefeller Full time

**JOB TITLE: Front Desk Supervisor**

**Reports to : Front-office & Reservations Manager**

**About the role**

You are the face of our business - managing the heart of the hotel.

Always be courteous, efficient, and friendly. We loved your uniqueness, personality and talents so show that and make a lasting impression on our guests whilst providing them with service excellence, professionalism and upholding our hotel standards & reputation.

**Duties & Responsibilities**
- Ensure that all company policies, procedures & SOPs are adhered to
- Assists Front Office Manager in processing of the reception procedure using the appropriate systems and procedures as supplied
- Record, process & file all information relating to in-house guests as per the hotels policies and procedures
- Maintains the appearance of the Front Office Department with regards tidiness and the safekeeping of all correspondence, dockets & registration details
- Allocate rooms to arrivals in such a way as to facilitate good relationships between Reception and Housekeeping
- Receives Guests in a manner, which is polite, friendly & efficient
- Ensures that guests complete Registration Forms correctly & that the information completed is in accordance with the Reservation information systems requirements and that payments are guaranteed
- Liaise with porters to make sure that the guests’ luggage is moved from the lobby area to their room
- Accurate knowledge of hotel facilities & services offered to promote hotel
- Ensures Front Office System is in accordance with Housekeeping Report
- Prints contingency report when requested
- Prints reports for use in Reception and for hotel departments and ensure that they are circulated
- Adheres to the Company Credit Policy
- Completes End of Shift procedures in accordance with the company policy and procedures
- Maintain a smart, clean, and tidy personal appearance always
- Prepares in advance for the arrival of groups
- Performs additional duties as & when requested
- Any other duties that may be required
- Take initiative when it comes to assisting guests - DO NOT wait for a guest to ask assistance
- Attend training when required
- Be gracious, smile and always go out of your way for our guests

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

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