Front Desk Agent

2 months ago

Cape Town, South Africa HotelJobs.co.za Full time

**Front Desk Agent - 5* Luxury Hotel - Cape Town**

**Synopsis**:
As a Front Desk Agent, you will be the first point of contact for guests, playing a vital role in creating a welcoming and memorable experience. You will be responsible for checking guests in and out, managing reservations, handling guest inquiries, and providing information about the hotel's services and local attractions. The role demands excellent communication skills, the ability to multitask effectively, and a strong customer service mindset.

**Key Responsibilities**:

- Provide a warm and professional welcome to all guests upon arrival.
- Efficiently manage the check-in and check-out process, ensuring accurate data entry and attention to detail.
- Handle reservations, modifications, and cancellations accurately using the Opera hotel management system.
- Address guest inquiries, requests, and complaints promptly and courteously, ensuring guest satisfaction at all times.
- Provide guests with information about the hotel's amenities, services, and local attractions.
- Maintain a high level of professionalism and personal presentation in line with the hotel's standards.
- Work closely with other departments to ensure a seamless guest experience.
- Prepare and process guest bills and payments accurately.
- Ensure the front desk is tidy, organized, and adequately stocked with necessary supplies.

**Work Hours**:
Standard Hospitality Shifts:

- Morning Shift: 06:00 - 15:00
- Afternoon Shift: 14:00 - 23:00

**Salary**:
R7,500 to R9,500 per month

**Benefits**:

- 50% contribution towards Discovery Medical Aid for self, spouse, and up to 3 children.
- Momentum Provident and Risk Fund - 6% company contribution.
- Subsidised undercover parking (R300 per month).
- Uniform provided.

**Qualifications**:

- Formal qualification in Hospitality is advantageous.
- Previous experience in the hospitality industry is essential.
- Working knowledge of the Opera hotel management system is preferred.
- International experience is an added advantage.

**Person Specifications**:

- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and leadership qualities.
- Ability to work effectively as part of a team.

**Competencies**:

- Strong multitasking and prioritization skills.
- Customer service-oriented with a positive attitude.
- High attention to detail and excellent organizational skills.
- Fast and accurate data entry capabilities.
- Good knowledge of hotel operations and standard procedures.

**Key Performance Indicators & Conduct Requirements**:

- Maintain a high level of professionalism and personal grooming.
- Deliver a high standard of customer service, as reflected in feedback from guests and colleagues.
- Exhibit a proactive, 'can-do' attitude and a commitment to providing outstanding guest experiences.

  • Front Desk Agent

    5 months ago

    Cape Town, South Africa One&Only Cape Town Full time

    Front Desk Agent (10160) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...

  • Front Desk Agent

    5 months ago

    Cape Town, South Africa Kerzner International Resorts Full time

    Front Desk Agent (8724) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...

  • Front Desk Agent

    5 months ago

    Cape Town, South Africa One&Only Cape Town Full time

    Front Desk Agent (11512) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...

  • Front Desk Agent

    2 months ago

    Cape Town, South Africa One&Only Cape Town Full time

    Front Desk Agent (13254) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...

  • Front Desk Agent

    5 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    To ensure the smooth and efficient operation of the Front Desk and co-ordinate with various other departments in order to ensure personalised, prompt and flawless service to all guests. The position will also act as a ‘One Point Contact’ for all in-house guests, in case of guest requests, complaints or any other feedback. - Vast hotel front desk and...

  • Front Desk Receptionist

    5 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    A well-presented, Front Desk Agent is sought for this prestigious, 5* hotel situated in Cape Town **Requirements**: - SA Citizen - Matric - A Hospitality qualification will be an advantage - Willing to work early and late shifts as well as on weekends and Public Holidays - Previous hotel reception/night auditing within a 4/5* property experience...

  • Front Desk Agent

    3 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Luxury Hotel in Cape Town s looking for a Front Desk Agent responsible for providing exceptional customer service, checking guests in and out, managing reservations, and addressing guest inquiries and concerns. **Requirements**: - Formal qualification in Hospitality advantageous - Experience in the hospitality industry - Working knowledge of Opera -...

  • Front Desk Administrator

    2 weeks ago

    Cape Town, Western Cape, South Africa Pam Golding Properties Full time

    Preamble:An opportunity exists for a highly skilled and motivated receptionist to join our team in Welgemoed. As the first point of contact for clients, agents, and visitors, this role demands strong interpersonal and administrative skills.Main Purpose of Role:To promote a welcoming corporate image through efficient communication with clients, agents, and...

  • Front Desk Agent

    5 months ago

    Cape Town, South Africa ASARA WINE ESTATE AND HOTEL Full time

    **DUTIES** will include (but not be limited to): Reception desk: Welcoming & greeting of guests - checking in of guests - review guest accounts & payments - answering & directing phone calls - admin tasks - assisting with bookings - assisting the Front of House Team in their duties **ESSENTIAL QUALIFICATIONS, SKILLS & EXPERIENCES**: - Matric - 3 years’...

  • Front Desk Coordinator

    6 days ago

    Cape Town, Western Cape, South Africa Time Personnel Full time

    We are seeking a highly skilled and organized individual to join our team as a Front Desk Coordinator at Time Personnel.As a Front Desk Coordinator, you will play a crucial role in maintaining the smooth operation of our front desk area. This includes ensuring that customers receive courteous and prompt service at all times, coordinating scheduling of...

  • Front Desk Coordinator

    5 days ago

    Cape Town, South Africa K BEAUTY SPA Full time

    We are seeking a dynamic and customer-focused Front Desk Coordinator with relevant experience in the beauty industry to join our team. As the first point of contact for our clients, you will play a crucial role in delivering exceptional service and creating a positive and welcoming atmosphere. DO NOT APPLY if you do not have the relevant experience in the...

  • Front Desk Receptionist

    5 months ago

    Cape Town, South Africa First Degree Recruitment Full time

    We have a vacancy for a **Receptionist and Front Desk Officer** with a vehicle dealership **Requirements**: - Minimum of 3 years’ experience in reception and front desk - Experience working in a vehicle dealership or automotive industry would be beneficial - Strong customer skills and telephonic skills - Strong administrative skills - Highly presentable...

  • Front Desk Agent

    5 months ago

    Cape Town, South Africa Right People Solutions Full time

    **Receptionist** If you are attentive, loyal, dependable, have a mature and positive attitude, and enjoy interacting with people at all levels, then we have just the role for you. Our head office is on the hunt for a warm and engaging Receptionist who will be the first point of contact for the company. She will handle the flow of people through the...

  • Front Desk Coordinator

    4 weeks ago

    Cape Town, Western Cape, South Africa Numeral Financial Services Group Full time

    Job Summary:The Front Desk Coordinator at Numeral Financial Services Group serves as the primary point of contact for guests and visitors, providing a warm welcome and ensuring a smooth and pleasant experience during their stay. This role involves managing front desk operations, handling inquiries, assisting with reservations, and supporting day-to-day...

  • Front Desk Coordinator

    2 months ago

    Cape Town, Western Cape, South Africa Status Staffing Full time

    Job Title: Front Desk Receptionist **Job Summary:** We are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at Status Staffing. As a key member of our administration team, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting various administrative...

  • Front Desk Coordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    The Legends Agency is seeking a skilled Front Desk Coordinator to provide exceptional customer service and administrative support.Key Responsibilities:Manage incoming calls and inquiries in a professional mannerEnsure the front desk area is organized and well-stocked with suppliesAssist with administrative tasks to maintain a smooth...

  • Front Desk Coordinator

    6 months ago

    Cape Town, South Africa K BEAUTY SPA Full time

    We are seeking a dynamic and customer-focused Front Desk Coordinator with relevant experience in the beauty industry to join our team. As the first point of contact for our clients, you will play a crucial role in delivering exceptional service and creating a positive and welcoming atmosphere. **Requirements**: - Previous experience as a Front Desk...

  • Front Desk Support Specialist

    5 days ago

    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Job Opportunity: Front Desk Support SpecialistWe are seeking a highly skilled and experienced Front Desk Support Specialist to join our team at West Coast Personnel. As a key member of our administrative team, you will be responsible for providing exceptional customer service and support to clients, visitors, and colleagues.

  • Front Desk Coordinator

    4 weeks ago

    Cape Town, Western Cape, South Africa Numeral Financial Services Group Full time

    Job Summary:The Front Desk Coordinator at Numeral Financial Services Group is the first point of contact for guests and visitors, providing a warm welcome and ensuring a smooth and pleasant experience during their stay. This role involves managing front desk operations, handling inquiries, assisting with reservations, and supporting day-to-day administrative...

  • Call Desk Agent

    5 days ago

    Cape Town, South Africa African Arete Full time

    We are seeking a Call Desk Agent for our client site in Cape Town, Western Cape. Requirements - Call Desk Agent required to ensure that the agreed standards in respect of length of incident, wrap up time, log-on time and updating of database are maintained while ensuring that the incident is directed to the correct channels. Qualifications and experience...