Area Manager

8 months ago

Cape Town, South Africa Tsebo Group Full time

**About Us**:
Tsebo Cleaning Solutions is currently looking for Area Managers in the Western Cape, to oversee the daily workings of the organisation operations, mainly unsupervised or smaller sites. Responsible to maintain a high-quality standard of organisations deliverables in line with site specific SLA’s. Responsible to manage client relations, perform cleaning and equipment inspections.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**, **Procurement**, **Workspace Design**, **Engineering, Remote Camps**, and more. **Developing our people **- the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. **DOWNLOAD OUR ONE-PAGER** to find out more about who we are in a nutshell.

**Duties & Responsibilities**:

- Operations and Service Delivery.
- Take full responsibility and management of your portfolio of unsupervised and/or small sites.
- Act with utmost urgency when attending to any client request and do so pro-actively.
- Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to. Output based contracts must be managed efficiently.
- Together with HR pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions.
- Ensure work schedules/job cards are in place for each position and relevant to site.
- Ensure consistently high service standards are maintained for all services in scope with regular site visits and inspections.
- New units to be opened according to company policies and procedures and Tsebo standards are implemented within a three month period.
- Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing and costs are attended to within the month of closing.
- Contract retention through maintaining excellent service standards, identifying and mitigating the risk of cancellation and building strong client relationships with key client contacts.
- Ensure that staff are correctly and smartly dressed displaying a name badge. Highlight to sites the importance of upholding the company image at all times.
- Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation.
- Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required.
- Ensure that training is scheduled for all staff in your portfolio to equip and empower them to perform their duties. This includes regular on job training sessions performed by you.
- The upkeep of unit files kept at unit level and notice boards where applicable as set out in TCS Policy and Procedure file.
- Delivery of chemicals, equipment and consumables to sites.
- Delivery of payslips monthly to sites.

Communication:

- Regular client meetings with clients signing off unit visit checklist (manual or electronic).
- Responding to clients and management request timeously and providing necessary action required.
- Ensure monthly completion of client specific records in sites where this is required. This may include hygiene consumption reports, cleaning inspection and walk about reports, reports on training performed, reports on client maintenance matters that were reported by cleaning management and/or completion of client monthly surveys.
- Responsible to effectively communicate and filter company information to staff.
- Responsible to regularly keep your line management informed of pertinent issues relating to your contracts.

Labour management:

- Work with HR to allocate staff to sites according to policies and procedure.
- Complete time sheets and submit to the administration department as per the deadlines.
- Area Managers are responsible to approve salaries on the dummy reports together with the administrator.
- Area Managers must manage daily human resources and industrial relations issues and abide by the company disciplinary code and ensure that this is consistently applied.
- Required to participate in CCMA cases and union meetings if required.
- To hold performance appraisals with all cleaning staff reporting to you, identify areas for development and training needs.
- Ensure that all staff have signed and are abiding by the Tsebo House rules.

Health and Safety:

- Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.

Unit Finances:

- Ensure that only accre

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