Customer Service Officer

1 week ago


Killarney Gardens, South Africa Mr Cheap Transport Full time

**Main Objectives**
- **Create a customer services procedure, systems and response templates**:

- **Handle and solve customer complaints immediately as well as implement corrective actions internal and external.**:

- **Responsible for acquiring a minimum of 30 reviews per month split on each platform. Procedures to be developed for this process.**:

- **Manage online brand by preventing customers to place bad reviews as well as manage responses to customer complaints on (Triglobal, Hello Peter, Facebook & Google & Other)**:

- **Handle processing of claims between customers and insurance companies and our attorneys.**:

- **Source new suppliers by creating an onboarding presentation to present to new suppliers our procedures which can also be used to refresh existing suppliers of their service level requirements.**:

- **Ensure that our operations staff are trained for improved customer service.**:

- **Handle after hours queries, complaints and over week-ends. Response times required within 1 hour of a query.**:

- **Weekly and monthly reporting required to management.**:

- **Customer complaints sector/supplier/problem/causes/corrective action/Status (Open/Closed)**:

- **Review reporting / bad reviews / 5 star review / competitions**:

- **Procedures and system development progress. Templates/On Boarding presentations/Terms and Conditions/Review Procedures.**:

- **Operations report / drivers licenses/vehicles/pdp/roadworthy**

**Qualification Requirements**

**1. Matric Certificate**

**2. Customer Service or Sales Experience**

**3. Logistic Operations Experience**

**4. English and Afrikaans are essential**

**5. Tertiary education will be an advantage in Logistics or Sales**

**Salary**: R8,000.00 - R10,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 3 years (required)


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