Customer Service Officer
1 week ago
**Main Objectives**
- **Create a customer services procedure, systems and response templates**:
- **Handle and solve customer complaints immediately as well as implement corrective actions internal and external.**:
- **Responsible for acquiring a minimum of 30 reviews per month split on each platform. Procedures to be developed for this process.**:
- **Manage online brand by preventing customers to place bad reviews as well as manage responses to customer complaints on (Triglobal, Hello Peter, Facebook & Google & Other)**:
- **Handle processing of claims between customers and insurance companies and our attorneys.**:
- **Source new suppliers by creating an onboarding presentation to present to new suppliers our procedures which can also be used to refresh existing suppliers of their service level requirements.**:
- **Ensure that our operations staff are trained for improved customer service.**:
- **Handle after hours queries, complaints and over week-ends. Response times required within 1 hour of a query.**:
- **Weekly and monthly reporting required to management.**:
- **Customer complaints sector/supplier/problem/causes/corrective action/Status (Open/Closed)**:
- **Review reporting / bad reviews / 5 star review / competitions**:
- **Procedures and system development progress. Templates/On Boarding presentations/Terms and Conditions/Review Procedures.**:
- **Operations report / drivers licenses/vehicles/pdp/roadworthy**
**Qualification Requirements**
**1. Matric Certificate**
**2. Customer Service or Sales Experience**
**3. Logistic Operations Experience**
**4. English and Afrikaans are essential**
**5. Tertiary education will be an advantage in Logistics or Sales**
**Salary**: R8,000.00 - R10,000.00 per month
Ability to commute/relocate:
- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer service: 3 years (required)
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