Sales/service Consultant

3 weeks ago


Cape Town, South Africa 3SixtyHealth (Pty) Ltd Full time

3Sixty Health has a great opportunity for a suitably qualified individual to fulfil the

**3 SIXTY HEALTH **advertised position and join their team.

**BACKGROUND ** 3Sixty Health is a black owned and managed, reputable and a major player in driving

South African economy by investing in ‘’black excellence’’3Sixty Health is 100% black owned and black managed administrator. It is accredited by the council for medical schemes to offer both administration and managed care services, allowing for a fully integrated, beneficiary-centric approach. Our core competencies in administration include membership management, billing, claim adjudication and customer services.
It is a medical aid administrator of Sizwe Hosmed Medical Scheme.

**POSITIONS **Sales & Service Consultant

**DIVISION **Operations

**DEPARTMENT **Sales & Marketing

To provide enhanced customer contact service at contact with relevant members and clients and to deliver client liaison services in-line with the Sizwe SLA for pay
- point decision makers and associated members.Ensure customer centricity that

**JOB PURPOSE**
secures a delightful experience and contact.

To deliver client liaison services in-line with the Sizwe SLA for orphan members

**LOCATION **Western Cape

**DUTIES AND RESPONSIBILITIES**
- Resolving all queries within agreed standards, ensuring resolution, close out and institutionalize learning from each contact
- Providing relevant information to members, including member education
- Complying to quality standards as a frontline customer liaison person
- Ensuring effective client liaison and client satisfaction
- Performing client needs analysis and ensuring these are consistently met and captured accordingly
- Escalating and reporting critical issues to the Regional Manager and other relevant parties
- Client liaison and satisfaction adherence
- Performing relevant client needs analysis
- Escalating and reporting critical issues to the Regional Manager and other relevant parties
- Enrolment of new members and escalating advice requests to brokers who are knowledgeable about the fund
- Working closely with relevant stakeholders to optimize new pay point opportunities
- Attending relevant events/meeting to identify sales opportunities
- Support in sales activities, e.g. presentations and assistance in achieving agreed sales targets
- Distributing marketing material
- To develop and maintain broker, member, pay point, and union relationships effectively
- To act as the point of contact between the client and relevant departments within 3Sixty Health (Pty)

Ltd to ensure client satisfaction
- May provide these services on-site or from walk in centers as is applicable

**SKILLS**
- Communication Skills
- Relationship Management Skills
- Reporting
- Presentation Skills
- Customer Service Skills

**REQUIREMENTS**
- Able to travel
- Valid driver’s license

**QUALIFICATIONS AND EXPERIENCE**
- Matric
- Administration Diploma
- Computer Literate (MS Word, MS Excel and MS Outlook)
- Excellent keyboard and typing skills
- Good knowledge of Scheme Rules and Medical Scheme Act
- 3-5 years’ experience in Sales/Servicing environment
- Understanding of Union environment and Union processes
- Good planning and prioritizing abilities
- Good communication skills - verbal and written

**PERSONAL ATTRIBUTES**
- Ability to work under pressure and meet deadlines
- Ability to work as part of a team
- Attention to detail and accuracy
- Enthusiasm to accept and develop in a changing environment
- Ability to take initiative without direct instruction in problem solving
- Able to take responsibility in own work
- Have strong interpersonal skills and be well groomed

**Job Type**: Permanent

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have good knowledge of Scheme Rules and Medical Scheme Act?

Do you have an Understanding of Union environment and Union processes?

**Education**:

- Diploma (required)

**Experience**:

- sales service: 3 years (required)

Application Deadline: 2023/01/16


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