Technical Support Specialist

5 days ago

Cape Town, South Africa Health Solutions Full time

**Introduction**
- Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities, and businesses.**Role Purpose**
- The successful incumbent will be resposnible to review, diagnose and resolve technical issues in computer networking operations. This role includes ensuring stability and functionality of the network infrastructure.**Requirements**:
**QUALIFICATIONS
- A bachelor's degree or equivalent qualification in Computer Science, Information Technology, or a related field. (Essential)
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Associate (CCNA), Certified Information Systems Security Professional (CISSP). (Desirable)

**EXPERIENCE**
- 3 - 5 years’ experience in Technical Support, System Administration, IT help desk or similar IT experience.
- Hands on experience with network administration, troubleshooting, database management and development.

**Duties & Responsibilities**

**PROCESS**
- Evaluate and assess technical programs and solutions to ensure their effectiveness and alignment with organisational objectives.
- Stay updated with emerging products, technologies, and industry trends to drive innovation and enhance technical capabilities.
- Conduct thorough troubleshooting and problem-solving for technical programs, identifying and resolving issues promptly to minimise disruptions.

**CLIENT**

**PEOPLE**
- Demonstrate effective communication skills, fostering clear and collaborative interactions with team members, supervisors, and customers.
- Adhere to established quality standards, following protocols and guidelines to ensure the delivery of reliable and high-quality work.
- Execute work assignments in a timely and efficient manner, meeting deadlines and contributing to overall operational efficiency.
- Maintain a clean and organised work area, promoting a safe and productive working environment.
- Support and assist other team members when needed, fostering a spirit of collaboration and teamwork.
- Facilitate the training and onboarding of new team members, sharing knowledge and expertise to promote their development.
- Provide valuable input on process improvements, identifying opportunities to enhance efficiency, effectiveness, and customer satisfaction.

**FINANCE**
- Identify opportunities to increase productivity and reduce expenses through the optimisation of processes, tools, and resources.
- Collaborate with relevant stakeholders to implement cost-saving measures without compromising quality and operational effectiveness.

**Competencies**
- System administration skills
- Critical thinking skills
- Customer service skills
- Network administration skills
- Problem solving skills
- Collaboration skills

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