Contact Centre Marketer Sales and Service

2 days ago


Cape Town, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:
**purpose**:
**experience and qualifications**:

- Minimum Qualification - Grade 12 / National Certificate
- Preferred Qualification - Diploma in Sales and Marketing or related field
- Experience - Preferred 1 to 3 years in Sales and Marketing call center environment (in/out), financial industry; training provided to matriculants
- **additional requirements**:
**responsibilities**:

- Contribute to cost efficiencies through responsible utilisation of work related resources
- Contribute to teamwork and inclusivity within own team
- Identify and utilise opportunities to assess and improve own performance
- Uses technical know-how to identify, solve and escalate problems
- Executes the sales administration process according to prescribed processes and standards
- Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
- Ensure operational excellence through the delivery of work processes according to defined quality standards
- Delivers customer service through adherence to quality service standards
- Provides exceptional customer service when interacting with internal and external customers
- Delivers on sales objectives to increase profitable business



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