Hotel Manager Required for a Busy Country Hotel

1 month ago


Gauteng, South Africa HotelJobs.co.za Full time

**Main Duties and Responsibilities**:

- Lead and manage all hotel departments, including front office, housekeeping, food and beverage, sales and marketing, and maintenance
- Develop and implement strategic plans to achieve financial targets and enhance overall performance
- Maintain high levels and standards of customer service and satisfaction, ensuring that all guests receive a memorable and personalized experience
- Manage and motivate a team of employees, providing training, support, and feedback as needed
- Oversee the recruitment, retention, and development of staff members
- Monitor and analyze financial performance, budgeting, and forecasting to drive revenue and cost control initiatives
- Ensure compliance with all relevant laws and regulations, as well as company policies and procedures
- Maintain positive relationships with guests, suppliers, and other key stakeholders
- Implement and enforce health, safety, and security protocols to protect guests and staff
- Handle guest complaints and resolve issues in a professional and timely manner

**Qualifications and Skills**:

- Grade 12 or equivalent qualification
- Valid driver's license required
- A tertiary qualification in Hospitality Management or a related field will be advantageous
- Proven experience as a General Manager in the hotel industry, with at least 5 years in a leadership / management role
- Strong leadership, communication, and interpersonal skills
- Excellent organizational and time management abilities
- Proficiency in budgeting, financial analysis, and revenue management
- Knowledge of industry trends, best practices, and technologies
- Ability to work under pressure and make sound decisions in challenging situation
- This is a 5.5 (five and a half day) position and requires working extended hours, weekends and public holidays as per operational requirements of the Hotel.



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