Customer Success Agent

1 day ago


Cape Town, South Africa eKomi Holding GmbH Full time

**About us.**

eKomi Holding GmbH - “The Feedback Company,” is Europe’s first and biggest independent provider of transaction-based customer and product reviews. It’s based in Berlin City and on the belief in teamwork and cooperation.

As a global Google-partner with over 150 employees from 40 countries and subsidiaries in Los Angeles, London, Madrid, and South Africa, eKomi has collected and published over 40 million reviews for its clients.

More than 14.000 companies trust in our social commerce technology - it helps them gain new customers, increase their turnover, and minimize returns. With us, companies can be sure that their reviews come from real customers and real users.

Help us build trust

**About you **

You lend a voice to our brand over the telephone and convey our message. As a tenacious listener you figure out what moves our clients, counsel them better than anyone in the business, and support companies in getting a bit closer to their sales target every single day.

You love the daily interaction with your clients, are enthusiastic and passionate about presenting our solutions.

**Your tasks include**
- assessment of needs and potential over the phone
- presentation of products/services via web-based, eye-level demos with decision makers, holders and managers
- generation of leads, and scheduling
- offer preparation and follow-up
- maintenance of customer-related data in our CRM-system

**You are**
- a sales talent and enjoy consulting
- Drive customer success and eKomi success through usage growth and exceed expectations for eKomi products and services
- well experienced in B2B sales consulting over the phone
- a communication talent, assertive and enthusiastic,
- a highly motivated, reliable, and goal-oriented organizational talent,
- a communicative person, who enjoys tuning into a most diverse set of people, and you want to be successful with your team.
- You have a comprehensive and extensive technical understanding of how to plan and implement IT and software solution projects

**We offer**
- a highly motivated team, which actively supports you and takes care to provide you with everything you need to be successful on the market and with our clients,
- a safe workplace with a future in a financially healthy and growing company
- friendly and well-functioning management with flat hierarchies and short decision-paths,
- quick and performance-oriented salary,
- flexible hours, Monday through Friday We do not work on weekends and public holidays

We’re looking forward to welcoming you into the eKomi-family

**Experience**:

- Customer service: 2 years (preferred)

**Language**:

- French (required)



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