Commercial Service Manager

4 weeks ago


Durban, South Africa Max Recruitment Full time

**Position: Commercial Service Manager**

**Salary: R35 000.00 - R40 000.00**

**Location: Kwa-Zulu Natal**

**Minimum Requirements**:

- **+5 Years’ Experience in Automotive as a Commercial[Truck] Service Manager**
- **Motor Industry trade Test**
- **Driver’s License**
- **Good communication skills**
- **Proven track record**
- Maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labor sales
- Exceed all targets and labor sale objectives through efficient workshop operations.
- Ensure efficient equipment control, assets control and fluent administration processes.
- Ensure the highest level of customer satisfaction and retention
- Ensure compliance with the original equipment manufacturer policies as well as industry guidelines.
- Oversee operations in an auto service unit to ensure compliance with quality standards
- Assign and schedule work duties to auto service staff according to their skills
- Attend workshops and study relevant publications to stay up-to-date with developments in the automotive service industry.
- Conduct price negotiations with clients to reach a favourable bargain for both management and client
- Contact clients and convince them to bring vehicles to their unit for repairs
- Ensure automotive service staff comply with environmental laws and regulations
- Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide under performing ones
- Follow up customers to obtain feedback and ensure they are satisfied with received service
- Listen to client complaints and assist in addressing their issues and resolving challenges
- Maintain accurate record of all accounts and relevant financial information
- Monitor inventory to regulate and ensure availability of required vehicle parts
- Oversee the disposal of wastes such as used engine oil, soot to ensure adherence to health and safety laws
- Oversee the hiring and training of an effective auto service team
- Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs
- Oversee the procurement of vehicle parts, automotive equipment and various other items required in an auto service department
- Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs
- Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers
- Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business
- Providing training on administrative policies and procedures for all department personnel. Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers
- Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives
- Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy
- Control resources at a level commensurate with profit requirements and enhanced customer relations.
- Maximize departmental profitability through the sale of labor and associated products to franchise and non-franchise customers.

**Salary**: R35,000.00 - R40,000.00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- Truck Service Manager: 3 years (required)

License/Certification:

- Code 8 (required)

Application Deadline: 2023/04/29


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