Software Renewals Administrator

6 months ago


Johannesburg, South Africa SurTech Full time

**Software Renewals Administrator**

The Renewals Administrator will play a pivotal role in managing the renewals process. The successful applicant will be meticulous in their review of the renewal and invoicing thereof. They will be customer-centric and adhere to timelines and work closely with the greater team in terms of negotiations etc..

**Reporting to:Head of Operations**

**Management level of role:This is not a management role**

**Working environment & travel:Exceptionally busy, team-orientated environment. Drivers license and own transport is essential.**

**Working hours:07h30 16h00 or 08h00 to 16h30 or 08h30 to 17h00**

**Key deliverables**
- Maintain Client license data from implementation through to renewals on Salesforce.
- Consolidation of current clients licenses and co-terming assistance.
- Generation of renewal, upgrades, and downgrades quotations.
- Follow the renewal pricing process.
- Ensure all internal renewal deadlines are met.
- Review upcoming renewals to ensure alignment of system to customer contract.
- Manage all renewal change request with our partner orgs.
- Maintain a thorough understanding of all products from a licensing perspective.
- Consulting with sales team, providing renewal quotes, overcoming objections, and adjusting proposals as required.
- Track and provide status updates on all open opportunities.
- Attend trainings - Partner and Internal.

**Technical knowledge, skills & abilities**
- Must have strong attention to detail
- Strong work ethic and willingness to take ownership for wide-ranging responsibilities
- Excellent interpersonal skills, flexibility to accommodate different situations and temperaments
- Ability to multi-task and work in a fast-paced and demanding global environment.
- Excellent working knowledge of Microsoft Office (Excel, Word, Outlook, etc)
- Superior organization and prioritization skills
- Ability to perform under pressure and meet tight deadlines
- Strong communication skills, both verbal and written
- Salesforce experience

**Behavioural, soft competencies & skills**
- Excellent interpersonal, relationship-building and networking skills.
- Attention to detail with a strong focus on admin skills
- Proactive rather than reactive
- Ability to confidently communicate.
- Proven ability to meet deadlines and thrive under pressure.
- Ability to multi-task and work across multiple projects, without dropping-the-ball.
- Effective delegation skills, and project management abilities
- Clear and concise communication skills both written and verbal

**Education & qualifications**
- Matric certificate.
- Bachelor's degree in business administration
- highly prefererable.

**Details of experience**
- At least two years of experience in a renewals role.
- Excellent presentation abilities to all levels in a business
- What would make the applicant successful in the role?
- Resourceful, creative, and strategic in troubleshooting problems.
- Be self-motivated and a collaborative team player.
- Be DRIVEN.
- Can name more than three Star Wars characters.

**We are committed to employing based solely on MERIT, **irrelevant of gender, religion, or race.


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