Renewals Manager

4 months ago

Johannesburg, South Africa Cisco Systems Full time

Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

What You'll DoThe new Customer Experience Renewal Manager (RM) role is a highly visible, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions.- You will be accountable for owning and executing a portfolio of renewal contracts of Cisco products and services across an assigned customer account. RM's work with customers, partners and across Cisco teams to develop a holistic, deep view of customer requirements and objectives and define a strategy to drive renewals to on-time closure, as well as minimize renewals risk and financial attrition. You will bring strong knowledge of negotiation strategies and orchestrates cross-functional resources across the company and with partners to provide a unified path to secure every renewal.Key responsibilities and activities include:Develop knowledge base of end-to-end renewals cycle including up-sells and close on-time contracts for assigned accounts-
- Learn customer’s industry/business-
- Articulate Sales/BD/Renewals hand offs-
- Aware of Cisco's technology and what differentiates our products from competitors. Guidance required on regular basis.-
- Executes renewal contracts for products and services on small accounts with low complexity-
- Builds quotes, review contract terms, negotiation pricing, identify up-sell opportunities and handle objections.-
- Monitors quote creation progress to mitigate contract closure risks.-
- Conduct analysis and provides recommendations to maximum value-
- Conduct process management and financial assessments to support renewals process-
- Supports Account Manager in negotiations to drive integrity of the renewal portion of the agreement-
- Monitor and reports state of customer relationships, pipeline, forecasts and new prospects-
- Assist Renewals team with ad hoc requests to meet customer need-
- Initiates the start of cross-functional relationships with Sales, BD and OperationsWho You'll Work WithThis role resides in the Customer Experience organization, one of Cisco’s fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an optimal experience from Cisco solutions.Who You Are-
You analyze the customer environment, industry, market impact and Cisco footprint-
- You can implement policies for forecasting, data quality and accuracy-
- You'll build an understanding of Customer and Partners procurement processes-
- You will gain experience with CRM tools i.e. SFDC-
- You'll develop basic consultative selling skills-
- You love executing win-back strategies for inactive customers- If you are looking for hands-on involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you.Why Cisco#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.- We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box- But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)- Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.- So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us U.S. employees have
**access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

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