Capability Specialist

3 weeks ago

Rosebank, South Africa De Beers Group of Companies Full time

Company Description
- Here’s an exciting opportunity to join us as our GSS PS Global Capability Specialist. This vital role will see you enable and drive best practice service excellence and embed a learning culture within Global Shared Services People Services (GSS PS) to support the transfer of knowledge and standardise ways of working to continuously improve service efficiency and effectiveness.

We have high standards. You’ll ensure we meet them.

GSS People Services’ focus is to provide the best people solutions fit for a rapidly changing business environment today and in the future for Anglo American and De Beers.

Our goal is to simplify, standardise, optimise and automate end-to-end HR processes that deliver a consistent service to the business and ensure accountability and governance for end-to-end services and solutions. GSS People Services' vision is to create an improved partner experience with the business to create best in class service delivery.

**Job Description**:

- As our Global Capability Specialist, you’ll support the transfer of knowledge and standardize ways of working to continuously improve service efficiency and effectiveness.

**The primary accountabilities will incorporate**:

- Train and embed identified process improvements to the relevant service delivery teams to build consistent team capability.
- Onboarding of new team members into GSS PS processes and ways of working
- Embed best practice to enable service excellence
- Work with GSS PS Service Leads to identify skills gaps and make recommendations for individual development plan inclusions
- Drive and embed standardised global processes and technical skills to ensure consistent ways of working
- Ensure transfer of skill by identifying gaps in knowledge management practice
- Perform on-going reviews as part of the GSS PS CI Team to monitor delivery of services, projects and programs within the portfolio to identify knowledge gaps
- Design and plan programs to address identified gaps for GSS PS team members which may include obtaining, organizing and or developing training activities, course materials, standards, or visual training materials
- Build and develop individuals’ abilities and skills to ensure appropriate service delivery is maintained
- Demonstrate behavior in line with the Group’s values, standards, and a professional workplace.
- Qualifications
- Matric / Grade 12 and Tertiary Education (Business/Commerce/HR)

**EXPERIENCE**
- 5 years related experience
- Knowledge of systems relevant to the environment
- Change management Process Knowledge / Certified change management professional (CCMP) - beneficial.
- Technical Training
- Knowledge of adult based learning methodologies

**Additional Information
- What we offer**
- When you join Anglo American, you can expect to enjoy a competitive salary and benefits package. But more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company - and we’re still growing all the time.

**Who we are?**
- Anglo American is a global diversified mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine, process, move and market our products to our customers around the world.

**Inclusion and Diversity**
- Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential

**How we are committed to your safety**
- Nothing is more important to us than ensuring you return home safely after a day’s work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we’re also continually investing in new technologies - from drones to data analytics - that are helping to make mining safer

**How to apply**

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