Blue Valley Hoa: Head of Security

6 months ago

Pretoria, South Africa Trafalgar Property Management (Pty) Ltd Full time

Introduction:

- Develop and execute a comprehensive security strategy to achieve agreed targets, effective planning and ensure the safety and security of the Estate.
- Provide strong leadership to the security team, fostering a culture of professionalism and dedication
- Establish clear goals, performance metrics, and KPIs for the security team and suppliers providing monthly updates to the EGM and Board on strengths and risk areas.
- Identify security concerns that may impact BV and develop and implement plans to ensure mitigation
- Conduct regular security audits and risk assessments to identify vulnerabilities and implement necessary improvements.
- Ensure that security protocols and procedures are consistently followed and updated as needed
- Develop and maintain emergency response plans for various scenarios, including natural disasters, security breaches and medical emergencies.
- Foster positive relationships with estate residents and stakeholders by addressing their security concerns and maintaining open lines of communication
- Build relationships with service providers to ensure open communication and develop escalation protocols, ensuring these are communicated to homeowners and service teams.
- Develop, recommend and administer policies, procedures and processes in support of BVHOA operations through the security team.
- Coordinate security efforts with other teams to ensure all areas are covered effectively

**Duties & Responsibilities**:
**KEY PERFORMANCE AREAS AND OBJECTIVES**

**General Management**
- Compile and monitor budgets across the security function.
- Liaise with other departments to ensure that an infrastructure changes or projects include a security element.
- Ensure effective record keeping of all assets, identifying areas for investment.
- Develop proposals for security needs and present to the Security committee through the EGM
- Report security statistics on a monthly basis, including the development of incident reports, risk areas, actions that have or are required.
- Ensure the strict and fair enforcement of rules across the internal security team and external service providers.
- Ensure the security team is up to date with the latest information, intelligence and plans
- Ensure confidentiality within the security team on individual action plans and monitor their effectiveness.
- Work with external providers to ensure quality-of-service delivery, enforcing performance in accordance with agreed standards and SLA’s.
- Negotiate revision to the SLA’s as and when required both from an internal perspective as well as with providers.
- Develop clear lines of communication with home owners, providing appropriate support when incidents take place as well as to the wider community.
- Ensures all security-related reports or documents including incident reports, proposals and tactical or strategic initiatives are prepared and provided to the EGM timeously regarding regular security operations and any incidental matters.
- Establish performance standards and SLAs for service providers related to security and ensure their adherence.
- Identify security-related supplies and equipment that require purchase and develop proposals for their procurement in line with BVHOA standards..
- Ensure constant improvements in service delivery through better systems, controls and ways of working.
- Develop and plan protocols for special and high-risk events.
- Attend meetings, professional seminars or conferences to keep abreast of changes in legislative directives, new technologies etc.

**Human Resource Management**
- Recruit, develop, train and retain team members.
- Evaluate performance and productivity.
- Ensure compliance with all HR related legislative and regulatory requirements.
- Ensure that any disciplinary and poor performance issues are dealt with promptly, fairly and in accordance with labor law and estate rules and procedures.

**Security Systems Management**
- Responsible for all security related systems and protocols.
- Identifies and proposes initiatives to the EGM.
- Support the team to ensure the security systems ongoing general maintenance and protection.
- Support the team to manage critical spares for immediate repairs.
- Source and recommend preferred contractors and obtain approval from the EGM and develop proposals for Board sign off.
- Engage with external service providers to ensure the continuity of their services, building and developing stronger relationships.

**Asset Management**
- Implementing security measures to protect facilities and assets from theft or damage, including lighting systems and perimeter
- Manage all BVHOA security related assets in terms of their life cycle by ensuring the team conduct continuous condition assessments.
- Management of the asset and inventory registers.
- Update and implement maintenance schedules.

Desired Experience & Qualification

**REQUIREMENTS**

**Qualifications**
- Minimum Qualification: Bachelor’s Degree, Advanced Diplo

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