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Team Leader

4 months ago

Sandton, South Africa Discovery Ltd. Full time

**Business Unit**:Discovery Insure**Function**:Insurance (Short Term)**Date**:13 May 2024**Key Purpose**
- The primary objective of the Team Leader Platinum Select (multi-skilled) is to lead and manage a team of Executive Consultants responsible for managing portfolios of Platinum and VIP brokers as the sole Insure contact of their portfolio.**Areas **of responsibility**:
**_(including but not limited to)_**
- Effective query handling and resolving of escalated complaints, self and through others on behalf of Platinum and VIP Brokers and their clients.
- Manage the internal operations in a functional area of a financial institution. Prepares work schedules and assigns duties to Executive Consultants to ensure efficient operation of functional area.
- Provide direction and overall leadership in the total large and complex claims process.
- Operates in a deadline-driven environment whilst ensuring that all claims received are flawlessly assessed, evaluated, and investigated and that files are complete at settlement. Ensure claims are paid in accordance with policy cover. Identifies bad risks and ensures ad hoc auditing of finalised files. Manages performance and efficiency of direct reports and ensures recommendations and decisions taken on technical functions are within mandate and that a high level of customer service is maintained.
- Coaching and growth of direct reports
- Manage effective operations within a multi-skilled Short-Term Insurance servicing and claims environment and all associated administration and support functions relating to relative stakeholders.
- Implement, drive and manage set strategy and targets for the area and provide a service of high standard and support to stakeholders.
- Manage partner relations and improve on the loss ratio.
- Manage relationships with franchises, maintain a supported working relationship, which in turn increases sales.

**Education and Experience**
- Matric (Essential)
- FAIS Credits - full qualification (Essential)
- RE 5 qualification (Essential)
- 6 years or more working experience in a claims and customer service and/or portfolio management environment (Essential)
- 4 years or more leading a team in an Operational environment (Essential)
- Minimum 3 or more years exposure to high net worth clients (Advantageous)
- Class of business certificate (Advantageous)
- Continuous Professional Development (CPD) certificate (Advantageous)
- Experience dealing with Brokers (Essential)
- Degree (Advantageous)
- EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.