Operations Manager

2 weeks ago


Woodstock, South Africa Centre for Proteomic and Genomic Research Full time

We're seeking to fill an Operations Manager role to support the entire organisation’s activities. The main function of this role is to provide operational management expertise and support to the whole organisation and perform all functions as outlined below to ensure the CPGR operates efficiently and effectively.

**Qualifications and Skills required**:

- MSc / MBA / PhD
- Minimum 3 years’ hands-on experience work laboratory.
- 2 - 3 years’ experience in a supervisory/management role.
- Project management / support experience (advantageous).
- Strong Microsoft Office 365 Skills (Word, PowerPoint, Excel).
- Planning and organizational skills.
- Accurate and paying attention to detail.
- Willingness to learn and share knowledge.

**Personal Attributes**:

- Demonstrated and respected effective communication abilities
- Demonstrated initiative, proactivity, and drive.
- Quality and detail orientation.

**Key Responsibilities**:

- Operational Development/Management_
- Investigate and implement/pursue new business and organizational opportunities.
- Policy and SOP development.
- Monitor and manage resources within the organisation.
- SLA management, and other legal contracts such as MOUs and MTAs (and rental lease agreements).
- Oversee the preparation of internal and external (collaborative) project plans.
- Oversee/manage the implementation of new test offerings, including proposals, validation studies and procedures.
- Oversee the implementation and optimization of platform relevant workflows, procedures and operational cost effectiveness that comply with the CPGR quality management system.
- Report on platform schedule and monitor project progress.
- Manage procurement and negotiate costing and contractual terms with service providers.
- Assist in annual CPGR business planning by collecting, compiling, and providing operational relevant data that assist in optimizing performance.
- Identify risk / improvement opportunities within the overall business.
- Recommend strategies that aim at establishing and maintaining a competitive position for the technology platform and the CPGR as a whole.
- Manage, oversee, and safeguard IT procedures, assets, and policies within POPIA frameworks.
- Coordinate operational risk(s) to represent a balanced risk level appropriate to the organization.
- Ensure projects scope and design meet with CPGR strategy in terms of vision, mission, values, and governance.
- Review and advise on budgets associated with all platform’s relevant workflows (Costing budgets).
- Marketing_
- Oversee that the annual organisational strategy and associated campaigns deliverables are actioned.
- Attend and participate in conferences, workshops, and seminars with relevance to platform core technology and associated scientific trends.
- Capacity Development_
- Establish and maintain mutually beneficial relations with all clients.
- Establish relationships-external networks.
- Maintain relationships with CPGR staff.
- Resolve client complaints (Respond to client’s complaints immediately within the prescribed timeframe and with a solution orientated attitude).
- Improve communication between projects stakeholders.
- General_
- Collate & present monthly and quarterly, annual company-wide reporting.
- Oversee the management and efficacy of Laboratory Information Management System (LIMS) and Customer Relations Management (CRM).
- Manage special project implementation, such as CRM system.
- Fulfil a deputy compliance officer role (POPIA)

**Advantageous**:

- Practical experience in quality management systems, such as ISO 9001:2008 and 2015, ISO 15189 or 17025..

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Woodstock, Western Cape: Reliably commute or planning to relocate before starting work (required)



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