Intelligent Automation Controller
3 weeks ago
**INTELLIGENT AUTOMATION (IA) CONTROLLER**
**Level - **Junior
**Location - **Cape Town (Hybrid Working Model)
**Contract Type - **Permanent
**Working Hours**
- 8 hours per day (Monday - Friday)
- UK working hours.
**Requirements**:
- Liaise with stakeholders to onboard new managed services client.
- Run Managed Services as per agreed deliverables and SLA’s (which amongst others might include):
- Ensure environment (Blue Prism / BPC et) is up and running.
- Schedule and run RPA processes.
- Case management, managing and allocating process workloads.
- Manage, investigate, and resolve RPA exceptions (infrastructure and process exceptions).
- Escalate exceptions via agreed support channels.
- Assist in the provision of timely responses and solutions required.
- Support operational and performance metrics reporting.
- Manage the deployment of approved robotic code into the UAT / Production environment.
- Maintain the daily administration of the automation software production environment.
- Contribute to create or improve firms' methods, standards and quality.
**Required Skills**:
- Exception Handling
- Teamwork
- Client-Facing
- Problem solving
- Prioritization and Time management
- Outcomes based - ownership mindset
**Education and Experience**
- Undergraduate Degree/Diploma in IT or Engineering.
- Blue Prism Developer Accreditation
- 2 years’ experience using Blue Prism and Blue Prism Cloud - required.
- 2 + years’ demonstrable experience in process controlling.
Ability to commute/relocate:
- Woodstock, Western Cape: Reliably commute or planning to relocate before starting work (required)
-
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