Technical Sales Support

2 weeks ago

Johannesburg, South Africa Michelle Taylor Recruitment Full time

To provide technical assistance to support the sales team and customers during the sales process.

**Duties & Responsibilities**:
Developing and maintaining a good understanding of the technical aspects of the products being sold.

Pre-Sales support by identifying customer requirements and part numbers based on pictures, samples, schematics and/or serial numbers. This involves engaging with customers to understand their requirements.

Assisting the sales team in preparing and delivering quotations. This may include creating technical documentation, writing proposals, and gathering relevant technical information to support the sales process.

Building and maintaining strong relationships with customers by being their go-to technical resource. This includes addressing customer concerns, resolving technical issues, and ensuring customer satisfaction.

Taking ownership of and managing the warranty procedure.

Collaborating with internal teams such as the workshop, product development, marketing, procurement and the warehouse to relay customer feedback, gather product information, and contribute to product and service improvement.

Emergency ad hoc after sales support which will include some procurement related tasks.

Provide routine assistance in the administration of the sales department which include but is not limited to: o Maintaining and updating records and files.

Preparing and analysing reports.

Following up on purchase orders for sales order fulfilment.

Answering sales telephone calls when needed.

Assisting walk in customers when needed.

Working on and providing feedback on our internal helpdesk (ticket system).

Processing quotations, sales orders, delivery notes and invoices.

Ensuring client satisfaction.

Maintaining part information in the internal system.

**Qualifications / Skills Required**

**Minimum level of education**:Grade 12 (Matric)

**Skills required**:
Good technical aptitude.

Understanding of schematics and part number references.

Proficiency in the English language and communication skills (reading, writing, grammar, spelling, etc.). Afrikaans proficiency would be a bonus.

Complete accuracy in carrying out all duties and responsibilities.

Basic mathematic skills.

Excel knowledge (Basic formulas and formatting). Formulas must include sum, average and basic calculative functions (+, -, x, ÷).
- Formatting must include decimal, currency and visual changes.

Word knowledge (numbering, bulleting, headers, footers, etc).

Experience with an accounting package, specifically Pastel Evolution, is preferred.

Have a good understanding of volumetric weight and what parts would be airfreightable or not.

**Character traits required**:
System driven and methodical in organizing paperwork.

Able to work in a team and bring a positive atmosphere into the department.

Must be able to work well under pressure.

Multitasking skills and ability to organize workloads (prioritise).

Emotionally mature, ex. being able to accept decision of person above in hierarchy, even if the decision is incorrect.

Accuracy and attention to detail.

Reliable and dedicated.

**Experience required**:
Some experience with technical/mechanical related products is a must.

***

**Other**:
Ability to exercise discretion with highly sensitive and confidential information is imperative.

Drivers license and own transport.

Preferably a non-smoker.

Bad language will not be tolerated.

**Working conditions**

**Physical and/or legal requirements**

No special legal requirements except for being a South African resident or processing a valid work permit to work in South Africa.

No special physical requirements except for good general health and ability to work with heavy parts.

**Future growth possibility**

Sales Manager.

  • Technical Sales

    2 weeks ago

    Johannesburg, Gauteng, South Africa Bizgro Sales Placements Full time

    A leading manufacturer of baking products seeks an experienced Professional with technical baking products experience coupled with strong sales skills for the Gauteng region.Requirements ~> A qualified Chef/Baker> 3+ years' experience in a commercial kitchen> 3+ years' sales experience> Matric & a cheffing qualification> Experience in product demonstrations...

  • Technical Sales Rep

    2 weeks ago

    Johannesburg, Gauteng, South Africa The Sales Barn Full time

    Our client is a leading provider of innovative shelving and racking solutions for warehouses, retail spaces and industrial facilities. With a commitment to quality, reliability and customer satisfaction, they strive to deliver cutting-edge products and exceptional service to their clients countrywide.Job SummaryAs a Technical Sales Representative...

  • Technical Sales Rep

    4 days ago

    Johannesburg, South Africa The Sales Barn Full time

    Our client is a leading provider of innovative shelving and racking solutions for warehouses, retail spaces and industrial facilities. With a commitment to quality, reliability and customer satisfaction, they strive to deliver cutting-edge products and exceptional service to their clients countrywide. **Job Summary** As a Technical Sales Representative...

  • Technical Sales

    2 weeks ago

    Johannesburg, City of Johannesburg Metropolitan Municipality, Gauteng, , South Africa BizGro Sales Placements Full time

    A reputable company that specializes in baking products is in search of a skilled Professional with a blend of technical expertise in baking products and strong sales abilities to cover the Gauteng region.Key Requirements:A certified Chef/BakerMinimum 3 years' experience in a professional kitchenOver 3 years' experience in salesMatric certificate and...

  • Technical Sales Support

    2 months ago

    Johannesburg, South Africa Belmar Personnel Full time

    Benoni A vacancy exists in Static Power for light current technical support person. The person shall report to the Sales manager. The incumbent provides technical support to Sales Department for Static group products to ensure that correct technical and cost models are employed Main responsibilities: - Provide technical support to Sales Department of DC...

  • Technical Sales Support

    2 weeks ago

    Johannesburg, Gauteng, South Africa Belmar Personnel Full time

    BenoniA vacancy exists in Static Power for light current technical support person. The person shall report to the Sales manager.The incumbent provides technical support to Sales Department for Static group products to ensure that correct technical and cost models are employedMain responsibilities: Provide technical support to Sales Department of DC and AC...

  • Technical Sales Support

    2 weeks ago

    Johannesburg, South Africa Watson-Marlow Fluid Technology Solutions Full time

    **Location: Honeydew, Johannesburg, South Africa, 2170** **Benefits: Enhanced Carer/Paternity Leave, Additional Holiday, EAP and more** Are you a driven, commercially minded professional? We’re currently seeking a Technical Sales Support to join us. our Technical Sales Support role will be responsibile for managing and assisting Customers, Sales Engineers...

  • Technical Sales Support

    2 weeks ago

    Johannesburg, Gauteng, South Africa Watson-Marlow Fluid Technology Solutions Full time

    Location: Honeydew, Johannesburg, South Africa, 2170Benefits: Enhanced Carer/Paternity Leave, Additional Holiday, EAP and moreAre you a driven, commercially minded professional? We're currently seeking a Technical Sales Support to join us. our Technical Sales Support role will be responsibile for managing and assisting Customers, Sales Engineers and Internal...

  • Technical Sales

    2 months ago

    Johannesburg, City of Johannesburg Metropolitan Municipality, Gauteng, 2001, South Africa BizGro Sales Placements Full time

    A leading manufacturer of baking products seeks an experienced Professional with technical baking products experience coupled with strong sales skills for the Gauteng region. Requirements ~ > A qualified Chef/Baker > 3+ years’ experience in a commercial kitchen > 3+ years’ sales experience > Matric & a cheffing qualification > Experience in product...

  • Technical Support

    3 weeks ago

    Johannesburg, South Africa Stryker Corporation Full time

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....

  • Technical Sales and Support

    2 weeks ago

    Johannesburg, Gauteng, South Africa Salesforce Recruitment Full time

    Join this national and significant market leader of high quality cast acrylic products and lighting components.Grow sales revenue through proactive development of the local market & region. This is a commercially focused role that blends new business sales, key account management, business development and relationship management, however, a high level of...

  • Technical Support

    2 weeks ago

    Johannesburg, Gauteng, South Africa Stryker Full time

    Why customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker...

  • Technical Sales Support, Comminution

    2 weeks ago

    Johannesburg, South Africa CA Global Headhunters Full time

    **Reference Number**: 033 1408 OT Our client, who provides services to the mining industry, is seeking a Technical Sales Support, reporting directly to VP Mineral Sales Africa, who will ensure that the company win deals in a competitive market by providing Comminution Technical Sales Support to customers, sales managers and proposal management, with the...

  • Technical Support

    3 months ago

    Johannesburg, South Africa Stryker Full time

    Why customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....

  • Technical Support

    4 weeks ago

    Johannesburg, South Africa Stryker Full time

    Why customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....

  • Internal Sales and Technical Support

    2 weeks ago

    Johannesburg, Gauteng, South Africa Assa Abloy Full time

    Internal Sales and Technical SupportPurpose of the Role:Purpose of this role is to provide technical support towards customers, sales representatives and managers of ASSA ABLOY. To also correct procedures to the role of order capturing to the point of order release to the courier company. To offer the upmost professionalism in all aspects of this...

  • Technical Sales

    4 weeks ago

    Johannesburg, South Africa Carlysle Human Capital Full time

    Preparation of tenders and quotations, technical and commercial negotiations with customers. The Technical Sales Engineer coordinates the technical and commercial requirements - Analyse tenders and inquiries and select the required sales activities. - Study customer documents and prepare related process lines and equipment. - Prepare technical and commercial...

  • Technical Sales

    4 weeks ago

    Johannesburg, South Africa Carlysle Full time

    **Gauteng**, JHB - Eastern Suburbs** **700000.00 - 1200000.00 Annually Cost To Company (Market related, Negotiable)** **Project & Sales Engineer required for an international mineral processing equipment** *** - **Preparation of tenders and quotations, technical and commercial negotiations with customers. The Technical Sales Engineer coordinates the...

  • Technical Support Advisor: Theory

    4 weeks ago

    Johannesburg, South Africa IntelliStaff Full time

    Location: Randburg, Gauteng_ - Job Description:_ - The role of the Technical Support Advisor: Theory is to offer pre - and post-sales remote technical support for the company's Installer and Reseller customers by providing excellent advice and support to a large database of _ - Requirements:_ - _ 2+ years of Solar PV related background with a technical...

  • External Sales Representative

    2 weeks ago

    Johannesburg, South Africa Domestic Support Full time

    A well-established company operating in the gas industry is looking to hire an experienced and tenacious external Sales Representative. You will professionally initiate and manage customer relationships. You serve as the point of contact from the onset to taking the order and ensuring customer satisfaction. **Requirements**: - 5 years proven track record...