Customer Service Specialist, Tcn, Publisher Support

3 weeks ago


Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited - A78 Full time

Fluent in Traditional Chinese and English language in written and verbal communication
Matric or equivalent
1+ years customer service experience
Working knowledge of Microsoft Office Applications
Ability to navigate multiple computer systems and platforms

We are seeking a driven, experienced professional to work directly with a specialized segment of content providers. The CS Specialist will play a critical role by working directly with publishers while learning from them so that we can create the best-in-class customer experience for them.

Key job responsibilities
Demonstrate timely, accurate, friendly and professional Customer Service (CS) including clear written and oral communication

Meet or exceed quality and productivity goals assigned by management

Demonstrate an appropriate sense of urgency when resolving customer issues

Demonstrate knowledge and use of departmental resources, policies and procedures

Effectively use available tools in order to provide an accurate response and an exceptional customer experience

Draft SOPs, references, policies or blurbs to improve the customer experience and/or internal efficiency

Recognize and pro-actively communicate system issues, process issues, and customer feedback trends to management

Consistently improve content provider and customer experience by delivering superior customer support, and by relentlessly advocating for content providers

Exceed customer expectations by going above and beyond

All other duties as assigned

Cape Town, ZAF

Bachelor’s Degree
1 or more years of experience in CS
2+ years previous experience in a customer service environment
Experience in digital media and knowledge of the publishing industry is a plus
Previous publishing experience advantageous.
Strong attention to detail
Demonstrated ability to prioritize and multitask
Excellent written and verbal communication skills, building relationships, and the ability to influence other teams to meet goals



  • Cape Town, South Africa Amazon Dev Centre South Africa Full time

    Bachelor’s Degree - Experience in customer service - Working knowledge of Microsoft Office Applications + ability to navigate multiple computer systems and platforms - Strong attention to detail, excellent written and verbal communication skills in English and French Please note, this is a French role based in Cape Town (South Africa). Are you a...


  • Cape Town, South Africa Onsight Full time

    **CUSTOMER SUPPORT SPECIALIST** **The opportunity** Onsight is passionate about helping improve companies' top line performance with exceptional software products recognized for simplicity, functionality, and user experience. Our best customer service is enabled by employees that thrive in an informal, team-orientated, and collaborative work environment....


  • Cape Town, South Africa Onsight Software Full time

    **The opportunity** Onsight is passionate about helping improve companies' top line performance with exceptional software products recognised for simplicity, functionality, and user experience. Our best customer service is enabled by employees that thrive in an informal, team-orientated, and collaborative work environment. Onsight people feel respected and...


  • Cape Town, South Africa Language Recruiters Full time

    Are you fluent in Dutch, and do you thrive in a dynamic fast-paced environment? Join a leading eCommerce company as a Dutch speaking Customer Service Specialist in Cape Town, South Africa As part of this team, you’ll be the first point of contact for Dutch speaking customers, assisting them with inquiries, resolving issues, and providing support...


  • Cape Town, South Africa Amazon Dev Centre South Africa Full time

    Proven German and English verbal and written fluency skills. - 1+ years of previous experience in a contact center environment. - Demonstrated verbal and written communication skills with external/internal stakeholders - Proven ability to understand complex issues Position Responsibilities - Reprocess stuck books through the system - Route issues and bugs...


  • Cape Town, South Africa Maskew Miller Learning Recruitment Full time

    About Maskew Miller LearningMaskew Miller Learning lends its name from the most trusted and recognisable publisher in South African history – Maskew Miller. At Maskew Miller Learning, we believe that learning allows people to move forward in life, enabling them to have brighter futures. We are a B-BBEE – Level 1 contributor, providing education...


  • Cape Town, South Africa Yes Media Full time

    Yes Media, an established publisher operating since 2008, is looking for a data capturer and customer support agent for its TenderAlerts service. - The position is 95% data capturing from a provided set of sources and 5% customer support. - You will be based in our offices in Mowbray, Cape Town. - Strict office hours of 8h30 - 16h30 is required. We are...


  • Cape Town, South Africa GROW Educare Full time

    **VACANCY ADVERT** **CUSTOMER SERVICE SUPPORT** **(Full-Time, Permanent position in Thornton, Cape Town)** We are looking for a Customer Service Support Consultant who has at least 2 years customer support experience to join our team at our Head Office in Cape Town. This role reports to the National Operations Manager. GROW Educare Centres is determined to...

  • German Speaking

    4 days ago


    Cape Town, South Africa Jenrec Pty Ltd Full time

    **German speaking - Customer Support Specialist - Cape Town - Hybrid** We are looking for German Speaking customer support specialist to join a team in Tokai! This client is a successfully Start Up, providing business services to international clients. They have ambitious growth expectations, as they operate in the exciting and fast-growing field of online...


  • Cape Town, South Africa SA Commercial (Pty) Ltd Full time

    Responsibilities & Duties As a valued member of our elite support squad, you will:- Provide excellent customer experience through technical support.- Serve as the interface between the customer and various departments.- Troubleshoot and resolve customer issues promptly and efficiently.- Document and track customer issues and resolutions.- Follow escalation...


  • Cape Town, South Africa SA Commercial (Pty) Ltd Full time

    Responsibilities & DutiesAs a valued member of our elite support squad, you will:- Provide excellent customer experience through technical support.- Serve as the interface between the customer and various departments.- Troubleshoot and resolve customer issues promptly and efficiently.- Document and track customer issues and resolutions.- Follow escalation...


  • Cape Town, South Africa SA Commercial (Pty) Ltd Full time

     Responsibilities & DutiesAs a valued member of our elite support squad, you will:- Provide excellent customer experience through technical support.- Serve as the interface between the customer and various departments.- Troubleshoot and resolve customer issues promptly and efficiently.- Document and track customer issues and resolutions.- Follow escalation...


  • Cape Town, South Africa Adzuna ZA B C2 Full time

    Responsibilities:Achieve high levels of customer satisfaction through excellence in production editing, proofreading, and publishing quality manuscripts to the public and other departments.Facilitate staff recruitment, selecting, orienting, communicating job expectations, training employees, and developing personal growth opportunities for career...


  • Cape Town, South Africa Persona Staff Full time

    Responsibilities: Achieve high levels of customer satisfaction through excellence in production editing, proofreading, and publishing quality manuscripts to the public and other departments. Facilitate staff recruitment, selecting, orienting, communicating job expectations, training employees, and developing personal growth opportunities for career...


  • Cape Town, South Africa Persona Staff Full time

    Responsibilities:Achieve high levels of customer satisfaction through excellence in production editing, proofreading, and publishing quality manuscripts to the public and other departments.Facilitate staff recruitment, selecting, orienting, communicating job expectations, training employees, and developing personal growth opportunities for career...


  • Cape Town, South Africa Massive Diamonds Marketing Full time

    Customer Onboarding Specialist provides essential support and guidance to new customers, helping them navigate through the early stages of product usage. They answer queries, provide customized advice, troubleshoot issues, and work closely with other teams to ensure a smooth transition for the customer. Their goal is to improve customer satisfaction and...

  • Customer Sales Rep

    4 days ago


    Cape Town, South Africa F & G Sourcing Specialist Full time

    F and G Sourcing Specialist is assisting a reputable Interior Design Solutions client that is seeking a skilled Customer Sales Representative to based in Cape Town. **Salary**: - First three months Basic R 25 000 pm with 3 % commissionable earnings from R 1 - From month 4 R 15 000 basic with 10 % commissionable earnings from R 1 - After month 4, consultant...


  • Cape Town, South Africa Crocs South Africa Full time

    **Sales Operations** - Onboarding accounts including account setup, customer portals, reporting set up and CS training - Provide accounts with seasonal information - SAP Management including BP Maintenance, Account Set Up, VAS - WHS Location Management - Manage and set up VAS based on customer requirements and DSV - Operational Order book Management |...


  • Cape Town, South Africa Maskew Miller Learning Recruitment Full time

    About Maskew Miller LearningMaskew Miller Learning lends its name from the most trusted and recognisable publisher in South African history – Maskew Miller. At Maskew Miller Learning, we believe that learning allows people to move forward in life, enabling them to have brighter futures. We are a B-BBEE – Level 1 contributor, providing education...

  • Inbound Call Centre

    6 days ago


    Cape Town, South Africa Maneshez solutions services Full time

     We are searching for a friendly and highly analytical customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires.A top-notch Customer Service Specialist...