See more Collapse

Technical Support Analyst

4 weeks ago

Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."_

Kerridge Commercial Systems is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single
- or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse.

**Key Responsibilities**:

- Pro-actively taking ownership of a wide variety of calls and problems
- Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement
- Managing, prioritising and progressing their adopted calls, in particular:

- Effectively and promptly resolving calls, ensuring old calls are kept to a minimum
- Accurately investigating, identifying and rectifying both the causes and the symptoms of problems
- Providing work arounds to minimise the impact of problems when this is appropriate
- Implementing solutions to the customers’ best advantage and ensuring the call resolutions meet the working and business practices of the customer
- Escalating calls and seeking advice when appropriate
- Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken
- Regularly updating customers regarding the status of their calls
- Effectively handling complaints and call escalation requests from customers
- Identifying calls that are not support calls and dealing with these following the correct procedures, for example After sales calls, chargeable support calls, modification and system change requests etc.
- Assisting less experienced members of the team with their calls
- Continually and pro-actively acquiring and retaining knowledge of Kerridge products and systems
- Pro-actively using the Intranet to share knowledge
- Working with members of the Support Team and other departments to ensure that customers receive a prompt efficient service
- Alerting Senior personnel and their Manager and/or any of the other Support Managers as necessary regarding any sensitive customer issues
- Taking the initiative and identifying ways in which the Support Service and/or Support Procedures can be improved and discussing these with their Manager
- Undertaking any other projects as required by their Manager or the Support Director

**Key Requirements**:
Essential
- A Computer Science degree, or degree with a large element of computing, or equivalent qualification
- A good knowledge of a structured programming language - Delphi

Desirable
- Extensive experience in a customer-focused role in a service-oriented environment
- An understanding of databases (Firebird / SQL)

Person Specification
- Be able to investigate unfamiliar problems and generate an effective solutions in a systematic and logical manner
- Have excellent customer care and strong interpersonal skills
- Project a professional image
- Be adaptable and work as an effective member of a team
- Be organised and manage own workload efficiently
- Maintain a professional standard of communication at all levels
- Work conscientiously and use initiative
- Be calm under pressure and manage stressful situations
- Adopt a positive, pro-active approach to work

Special Conditions:

- This role may require travel, therefore a valid drivers’ licence is desirable
- The Technical Support Analyst will be required to work a dedicated shift of 08:00 to 17:00 (with an hours lunch) on a permanent basis

**Company Info**

Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

**Equal Opportunities**

KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.
- To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes._

We have other current jobs related to this field that you can find below

  • Technical Support Analyst

    2 weeks ago

    Johannesburg, Gauteng, South Africa beBee Professionals Full time

    BeBee Professionals is looking for a Technical Support Analyst to join our team in Johannesburg.The successful candidate will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and providing technical advice and guidance.The ideal candidate should have: A degree in Computer Science, Information...

  • Technical Support Analyst

    3 weeks ago

    Johannesburg, South Africa RecruitU Full time

    Our client is on the search for a technical support analyst to join their team on a 12-month-contract based on-site in the northern suburbs of Johannesburg. Key performance objectives Technical support Oracle, SQL Server Web methods Web services Automation I Scheduling tools / frameworks SOA SWL SharePoint SQL Server Integration Services SQL Server Reporting...

  • Senior Technical Support Analyst

    3 months ago

    Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    The Senior Technical Support Analyst’s main duties will be to: - Assist customers with problems and queries relating to the Kerridge system software after they have gone live - Accurately resolve complex problems by using, analytical, technical and programming skills following programming guidelines - Ensure that all customers receive an efficient,...

  • Support Analyst

    2 weeks ago

    Johannesburg, Gauteng, South Africa beBee Professionals Full time

    Job Offer: Support AnalystbeBee Professionals is looking for a Support Analyst to join our team in Johannesburg. The successful candidate will be responsible for providing technical support to our customers and ensuring that our products and services are running smoothly.The ideal candidate should have a degree in Computer Science or a related field, as well...

  • Technical Support Analyst

    1 week ago

    Johannesburg, South Africa On Line Personnel Full time

    Full Time - Randburg (Johannesburg) - Posted 5 hours ago Job Position: Technical Support Analyst Ref: 4439 Location: Randburg (Johannesburg) **Salary**: R15 000 to R23 500 per month commensurate with qualification and experience Qualifications / Requirements: - Minimum of Matric - Minimum of 3 years software testing skills and knowledge - Application...

  • Technical Support Analyst

    4 weeks ago

    Johannesburg, South Africa DigiCert, Inc. Full time

    **Technical Support Analyst (Spanish Speaker)**: at DigiCert Johannesburg **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and...

  • Technical Support Analyst

    2 weeks ago

    Johannesburg, Gauteng, South Africa On Line Personnel Full time

    Full Time Randburg (Johannesburg) Posted 5 hours agoJob Position: Technical Support AnalystRef: 4439Location: Randburg (Johannesburg)Salary: R15 000 to R23 500 per month commensurate with qualification and experienceQualifications / Requirements: Minimum of Matric Minimum of 3 years software testing skills and knowledge Application testing IT background...

  • Technical Analyst

    2 months ago

    Johannesburg, South Africa Planet10 Full time

    Purpose of the role:  The technical Analyst will work closely with business analysts and support development by doing system analysis on incidents, problems, and IT projects.  Qualifications Relevant degree in Commerce, Computer science, Statistics, Engineering, Investment Management, or related fields. Business / System Analysis...

  • Technical Support Analyst

    4 days ago

    Johannesburg, South Africa DigiCert, Inc. Full time

    at DigiCert Johannesburg ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...

  • Technical Analyst

    3 weeks ago

    Johannesburg, South Africa BankservAfrica Full time

    Job Title- Technical Analyst- Location- Selby - Johannesburg, GP 2001 ZA (Primary)- Occupational Level- Professional- Job Category- IT Development- Job Type- Permanent- Description**PURPOSE** The main purpose of this role is to drive the Modernisation Technical Analysis activities between BSA, Industry Participants and Offshore delivery teams and ensure...

  • Technical Support Analyst: Pastel Payroll

    2 weeks ago

    Johannesburg, Gauteng, South Africa Sage City Full time

    Job Details:Technical Support Analyst: Pastel PayrollFull details of the job. Job Title Job Title Technical Support Analyst: Pastel Payroll Job Description Job Description As a Technical Support Analyst: Pastel Payroll you will work in a fast-paced, innovative environment where you will be provided the tools, resources, and outstanding leadership to...

  • Technical Support Analyst: Pastel Payroll

    2 weeks ago

    Johannesburg, Gauteng, South Africa Sage City Full time

    Job Details:Technical Support Analyst: Pastel PayrollFull details of the job.Job Title Job Title Technical Support Analyst:Pastel Payroll Job Description Job Description As a Technical Support Analyst: Pastel Payroll you will work in a fast-paced, innovative environment where you will be provided the tools, resources, and outstanding leadership to manage the...

  • Technical Analyst

    2 months ago

    Johannesburg, South Africa Planet10 Full time

    A leader in the Insurance field is on the look out for a Technical Analyst to form part of their Team. The technical Analyst will work closely with business analysts and support development by doing system analysis on incidents, problems, and IT projects.  Qualifications Relevant degree in Commerce, Computer science, Statistics, Engineering, Investment...

  • Technical Analyst

    2 months ago

    Johannesburg, South Africa Planet10 Full time

    A leader in the Insurance field is on the look out for a Technical Analyst to form part of their Team.The technical Analyst will work closely with business analysts and support development by doing system analysis on incidents, problems, and IT projects. QualificationsRelevant degree in Commerce, Computer science, Statistics, Engineering, Investment...

  • Technical Support Analyst

    2 months ago

    Johannesburg, South Africa Specd Full time

    JOB DESCRIPTION: Job Title: Technical Support AnalystEmployment Type: PermanentWork Location: Randburg, JohannesburgDUTIES & RESPONSIBILITIES: Key areas of operations for the group are: An African platform operator, Video Entertainments expertise lies distributing media products, creating...

  • Technical Support Analyst

    2 months ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    JOB DESCRIPTION: Job Title: Technical Support AnalystEmployment Type: PermanentWork Location: Randburg, JohannesburgDUTIES & RESPONSIBILITIES: Key areas of operations for the group are: An African platform operator, Video Entertainments expertise lies distributing media products, creating media content, and selling advertising. Its key areas of operations...

  • Technical Support Analyst

    2 months ago

    Johannesburg, South Africa Specd Full time

    JOB DESCRIPTION: Job Title: Technical Support AnalystEmployment Type: PermanentWork Location: Randburg, JohannesburgDUTIES & RESPONSIBILITIES: Key areas of operations for the group are: An African platform operator, Video Entertainments expertise lies distributing media products,...

  • Technical Analyst

    2 weeks ago

    Johannesburg, Gauteng, South Africa BankservAfrica Full time

    Job Title- Technical Analyst- Location- Selby - Johannesburg, GP 2001 ZA (Primary)- Occupational Level- Professional- Job Category- IT Development- Job Type- Permanent- DescriptionPURPOSEThe main purpose of this role is to drive the Modernisation Technical Analysis activities between BSA, Industry Participants and Offshore delivery teams and ensure technical...

  • Support Analyst

    2 weeks ago

    Johannesburg, Gauteng, South Africa Network Recruitment Full time

    Qualifications:BSs degree in Information Technology, Computer Science or relevant fieldProven 5 years work experience as a Technical Support Analyst, Service Maintenance Administration, Desktop Support Engineer, IT Help Desk Technician or similar roleAbility to diagnose and troubleshoot basic technical issuesGeneral networking TCP/IP, DHCP, DNS (CompTIA...

  • Technical Quality Analyst

    4 weeks ago

    Johannesburg, South Africa Sanlam Full time

    WHO WE ARE- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.- Our success is rooted in our passion for our clients and everything we do is centered...