Africa Manager

3 weeks ago

Johannesburg, South Africa On Line Personnel Full time

Full Time
- Johannesburg
- Posted 11 hours ago

Job Position: Africa Manager - International Logistics

Location: Johannesburg

**Salary**: R950 000 per annum CTC negotiable commensurate with experience qualification

Qualifications / Requirements:

- Matric
- Tertiary qualification in International Supply Chain essential
- Management Post-Graduate qualification will be advantageous
- Minimum of 5 years Management experience
- Strong leadership and managerial qualities
- Supply chain knowledge will be advantageous
- Excellent communication and negotiation skills to interact with clients and various stakeholders
- Strong proven working knowledge of International Forwarding and clearing industry with a focus on African trade
- Must be numerate
- Must be familiar with African customs processes
- Skills:

- Agent relationship management
- Well - developed inter-personal skills coupled with expert written and verbal communication
- Excellent negotiation skills
- Sound planning and organisational skills
- Ability to manage and work under pressure
- Customer (internal and external) centric
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions
- Must have a high level of emotional intelligence

Key Performance Areas:
Africa Agent network management:

- Facilitate the signing up of additional Agents where necessary
- Cultivate strong relationships with agents by fostering trust and cooperation
- Define relevant KPIs to measure the performance African Agents
- Setup a system to regularly evaluate the performance of African Agents
- Have regular engagements with African Agents to foster continuous improvement
- Facilitate dispute resolution between Agents and the operations teams
- Maintain open and regular communication with African Agents

Risk management:

- Ensure the African Agents stay up-to-date with international trade regulations, customs laws, and shipping requirements in their countries and they share those updates with company in order to avoid potential delays or penalties
- Identify and address potential risks related to shipping, customs, documentation, or other logístical challenges
- When issues arise, such as delays, damages, or disruptions in the supply chain, find solutions promptly and efficiently

Collaboration on pricing strategy:

- Collaborate with sales, operations, and Trade Lane to ensure that Africa pricing strategies align with business objectives and profitability targets
- Collaborate on pricing strategy development considering market dynamics, competitive landscape, and customer demands
- Conduct regular market research and analysis to monitor competitor pricing, identify emerging trends, and make data-driven pricing decisions

Client management:

- Understand client-specific Africa trade needs, and support business development and operations to provide effective solutions to meet their requirements

Manage information and reporting:

- Put in place and maintain processes and procedures to ensure accurate upload of Africa information on internal system e.g. Cargowise
- Utilise relevant management information system (e.g. monthly dashboard and KPI’s) in decision making
- Interpret and use information on system delivery from service reports and customer surveys
- Interpret and use information from balanced scorecard
- analyse, interpret trends
- Prepare Africa Tradelane and EXCO reports timeously
- Disseminate information to direct reports and ensure it filters down to teams
- Provide inputs for the balanced scorecard (if required)
- Ensure confidential information is treated as such and put measures in place to ensure it is treated appropriately
- Conduct market research to identify potential trade opportunities, trade patterns, and emerging trends in the African region
- Monitor each African trade lane performance, costs, and revenue to ensure profitability and identify areas for improvement
- On agreed intervals, prepare the following reports: KPI reports (for agents and tradelanes), country market and industry reports, profitability reports,
- risk management report, rates trends report

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