Africa Manager
7 months ago
Purpose of Job
Africa Agent performance and relationship management, Identifying and addressing potential risks related to shipping, customs, documentation, or other logístical challenges in the Africa tradelines, keeping the business up-to-date with African countries' trade regulations, customs laws, and import/export requirements, keeping track of market trends, competitor strategies, and changes in African trade, Problem Solving, support operations with route optimization.
**Qualifications**
- Matric
- Tertiary qualification in international supply chain essential Management post-graduate qualification will be advantageous
- At least 5 years management experience
**Experience**
- Proven experience in business processes design and implementation Commercial expertise including: agent management
- Africa Risk management experience will be advantageous
- At least 5 years relevant experience in the clearing and forwarding industry, with a focus on African trade In-depth knowledge of trade regulations, customs procedures, and logistics in the African region.
**Knowledge**:
- Strong leadership and managerial qualities Supply Chain knowledge will advantageous
- Excellent communication and negotiation skills to interact with clients and various stakeholders
- Strong proven working knowledge of International Forwarding and clearing industry with a focus on African trade Must be numerate
- Must be familiar with African customs processes
**Skills**:
- Agent relationship management
- Well - developed inter-personal skills coupled with expert written and verbal communication
- Excellent negotiation skills
- Sound Planning and organisational skills
- Ability to manage and work under pressure
- Customer (internal and external) centric
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions Must have a high level of emotional intelligence
**Key responsibilities of this role Africa Agent Network Management**
- Facilitate the signing up of additional agents where necessary
- Cultivate strong relationships with agents by fostering trust and cooperation
- Define relevant KPIs to measure the performance African agents
- Set up a system to regularly evaluate the performance of African agents
- Have regular engagements with African agents to foster continuous improvement Facilitate dispute resolution between agents and the operations teams
- Maintain open and regular communication with African agents.
**Risk Management**
- Ensure the African agents stay up-to-date with international trade regulations, customs laws, and shipping requirements in their countries and they share those updates in order to avoid potential delays or penalties
- Identify and address potential risks related to shipping, customs, documentation, or other logístical challenges
- When issues arise, such as delays, damages, or disruptions in the supply chain, find solutions promptly and efficiently
**Job Types**: Full-time, Permanent
Pay: R950 000,00 per year
**Education**:
- Bachelors (required)
**Experience**:
- Clearing and forwarding industry: 5 years (required)
- Business processes design and implementation: 5 years (required)
- Trade regulations, customs procedures, and logistics: 6 years (required)
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