Assistant Front Office Manager Luxury Hotel Santon
5 months ago
**Front Office Manager to join a vibrant team at a renowned hotel.**
The Front Office Manager will inspire and lead the team in all Front Office and Guest Service areas, ensuring top-notch service and maximum guest satisfaction. This role involves assisting the General Manager in optimizing hotel operations, boosting revenue, and maintaining high occupancy and safety standards.
**Key Performance Areas**:
- Administration
- Human Resources
- Front Office Management
- Service Excellence
- Contract Supervision
- Inter-Departmental Communication
- Self-Management and Performance Ownership
**Requirements**:
- Grade 12 (NQF Level 4)
- Proficient in Microsoft Word, Excel, and Outlook
- Knowledge of Opera (Hotel Management Software)
- Relevant tertiary qualification in Hospitality
**Skills and Competencies**:
- Mastery of Front Office and Guest Services operations
- Ability to use various management systems and software
- Strong understanding of Human Resource legislation and management principles
- Expertise in up-selling techniques and guest profiling
- Proficient in handling guest complaints and ensuring satisfaction
- Ability to manage and develop staff, providing training and coaching
- Effective in financial controls, budget management, and stock control
**Package**:
- Competitive salary
- Comprehensive benefits package
- Opportunities for professional growth and development
To apply, please submit your CV today
This is an exciting opportunity for a proactive and experienced hospitality professional to make a significant impact and advance their career.
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