Digital Content Project Manager

7 months ago

Cape Town, South Africa Ten Group Full time

**Overview**

As a Digital Content Project Manager, you will play a critical role in leading and managing the planning, execution, and delivery of digital content projects as part of the broader marketing and content strategy team. Your role involves coordinating with various teams, managing timelines, and ensuring the production of high-quality digital content that aligns with Ten’s vision and strategic plan. You will work closely with Global Commissioning Editor, Head of Translation and Group Product Manager to ensure cohesive project execution.

**Who We Are**

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

**Looking ahead, Ten's strategy revolves around four key areas**:

- Deliver a world-class member experience
- Invest in technology
- Expand contracts with new and existing clients
- Establish a foothold in new markets by leveraging its market-leading service proposition

**Requirements**:
**Essential Duties & Responsibilities**

**New Launches**:

- Oversee digital content for new launches across the globe joining over 300 other platforms.
- Coordinate with the Head of Translation and their team, particularly around the launch of new languages.
- Manage new large-scale content initiatives outside of the launch of new platforms.

**Oversee ongoing projects including**:

- Platform content management with Django and Drupal
- Managing uploading and publishing content in multiple languages across digital platforms
- Suppliers’ vendor content
- Restaurant descriptions
- Site text updates
- Use Tableau and Excel to generate reports.

**Training and Reporting**:

- Regularly update and manage documentation for product releases.

**BEHAVIORAL EXPECTATIONS**:
As a Digital Content Project Manager, you will be expected to role model the behaviours associated with our Ten Standards and our core business values of being Member Focused, Trustworthy, and Pioneering. This means approaching your work every day with a positive, solution-oriented, and supportive attitude. You will be expected to break down complex problems into manageable steps, demonstrate strong project management abilities, and present effectively to both internal and external audiences.

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.

**SUPERVISORY RESPONSIBILITIES**:

- Please note this is Hybrid working and only applicants based in Cape Town will be considered
- Lead and manage a total team of 3.
- Directly manage Digital Content Manager, Digital Content Administrator, and Junior Content Administrator

**EDUCATION/EXPERIENCE**:

- Minimum of 3-5 years of experience in digital content management or project management.
- Proficient in use of CMSs, Excel and reporting software.
- Strong understanding of digital content production processes.
- Excellent organizational and multitasking abilities.
- Strong communication and interpersonal skills.

**Benefits**

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in suppor

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