DevOps and Client Support

2 weeks ago

Gauteng, South Africa Jobs 4 All Full time

Summary

To perform a combined DevOps and Client Support role to both national and international clients. This entails:

- Providing technical support to clients
- Resolving day-to-day issues and ensuring that critical systems remain operational
- Providing customer support for GoodX software
- Maintaining, setting up and configuring client systems
- Developing and maintaining healthy client relationships
- Keeping clients updated on new products and additions to the software

Description

**Key Responsibilities**:
DevOps-related:

- Maintain and optimise operational networks and servers,
- Oversee data backup and system security (e.g., user authorisation, firewalls)
- Installations, upgrades and configurations of hard
- and software
- Evaluate system performance and recommend improvements
- Automate processes
- Resolve problems escalated by support teams, and/or clients
- Ensure that data is handled, transferred or processed according to legal and company guidelines (POPIA)
- Provide support and guidance to stakeholders via help desk

FCL-related:

- Provide training to clients who are not comfortable with all GoodX functions
- Manage and deal with telephonic inquiries and issues, and record them on the ticket system
- Training and hand-holding of new clients and installations where necessary
- Developing workflows for clients
- Any ad-hoc instructions given by team leaders or management

**Skills and attributes**:

- Diagnostic and problem-solving skills
- Client-oriented
- People skills
- Patience and empathy
- Curiosity
- Eager to learn
- Ability to work independently
- Ability to prioritise
- Telephone etiquette
- Ability to work under pressure and unfavourable conditions
- Driven
- Must be willing to go the extra mile
- Team player

**Unfavourable job requirements**:

- Office bound
- Travelling

Minimum Requirements

**Legal Requirements**:

- Drivers licence and own transport
- Clean credit record and no criminal record
- South African citizenship, or relevant work permit/visa

**Education & Experience**:

- Understanding of Linux, Linux servers, Dockers, Ansible, Postgres is advantageous
- Understanding of network structures
- Understanding of data protection regulations
- Experience with DevOps tools
- Telephone etiquette

**Job Type**: Permanent

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