DevOps and Client Support
1 week ago
Summary
To perform a combined DevOps and Client Support role to both national and international clients. This entails:
- Providing technical support to clients
- Resolving day-to-day issues and ensuring that critical systems remain operational
- Providing customer support for GoodX software
- Maintaining, setting up and configuring client systems
- Developing and maintaining healthy client relationships
- Keeping clients updated on new products and additions to the software
Description
**Key Responsibilities**:
DevOps-related:
- Maintain and optimise operational networks and servers,
- Oversee data backup and system security (e.g., user authorisation, firewalls)
- Installations, upgrades and configurations of hard
- and software
- Evaluate system performance and recommend improvements
- Automate processes
- Resolve problems escalated by support teams, and/or clients
- Ensure that data is handled, transferred or processed according to legal and company guidelines (POPIA)
- Provide support and guidance to stakeholders via help desk
FCL-related:
- Provide training to clients who are not comfortable with all GoodX functions
- Manage and deal with telephonic inquiries and issues, and record them on the ticket system
- Training and hand-holding of new clients and installations where necessary
- Developing workflows for clients
- Any ad-hoc instructions given by team leaders or management
**Skills and attributes**:
- Diagnostic and problem-solving skills
- Client-oriented
- People skills
- Patience and empathy
- Curiosity
- Eager to learn
- Ability to work independently
- Ability to prioritise
- Telephone etiquette
- Ability to work under pressure and unfavourable conditions
- Driven
- Must be willing to go the extra mile
- Team player
**Unfavourable job requirements**:
- Office bound
- Travelling
Minimum Requirements
**Legal Requirements**:
- Drivers licence and own transport
- Clean credit record and no criminal record
- South African citizenship, or relevant work permit/visa
**Education & Experience**:
- Understanding of Linux, Linux servers, Dockers, Ansible, Postgres is advantageous
- Understanding of network structures
- Understanding of data protection regulations
- Experience with DevOps tools
- Telephone etiquette
**Job Type**: Permanent
-
Machine Learning DevOps
1 week ago
Gauteng, South Africa Zatec (Pty) Ltd Full time**Responsibilities** - Collaborate with colleagues to conceptualize, develop, and release software, ensuring efficient and reliable deployment of machine learning systems. - Design data pipelines and engineering infrastructure to support our machine learning systems at scale, leveraging your expertise in DevOps methodologies. - Identify and evaluate new...
-
IT Operations Support
1 week ago
Gauteng, South Africa Mind And Hands Academy (Pty) Ltd. Full timeThe primary function of this role is to ensure that our entire system runs smoothly each day. You will work closely with 1st line support in responding to issues or interruptions and you will also work our team of developers and IT staff. You need to be passionate about computers and software and have a good eye for detail and strong problem solving and...
-
Software Tester
2 weeks ago
Gauteng, South Africa eSoft development and technologies Full timeA software tester is responsible for designing test scenarios for software usability, running these tests, and preparing reports on the effectiveness and defects to the production team. A software tester is also known as a software test engineer or a quality assurance (QA) tester. - Good in Core Java concepts. - Hands-on Experience in Selenium. - Must have...
-
Client Support Specialist
2 weeks ago
West Rand, Gauteng, South Africa Unique Personnel Full time**Job Number** - 67142 **Job Type** - Permanent **Job Title** - Client Support Specialist - Second Line Support (NOC) **Computer Skills** - Mikrotik,MS office **Industry** - Computer - IT **City** - Johannesburg (West Rand) **Province** - Gauteng - Troubleshoot systems and networks to determine where the issue is and make changes and monitor. - Train...
-
Software Release Manager
2 weeks ago
Gauteng, South Africa MECS Africa Full timeSouth Africa , Gauteng (Negotiable) My client, specialists in mining gas detection & monitoring has an opportunity for a Software Release Manager to join their team. Requirements: A background in Platform as a Service (PaaS) and Software as a Service (SaaS), DevOps environments, Kubernetes, Apache Kafka. Exposure to INCOSE and PMBOK methodologies would...
-
Client Support Specialist
2 weeks ago
West Rand, Gauteng, South Africa Unique Personnel Full time**Job Number** - 67141 **Job Type** - Permanent **Job Title** - Client Support Specialist - First Line Support (NOC) **Computer Skills** - MS Office **Industry** - Computer - IT **City** - Johannesburg (West Rand) **Province** - Gauteng - Position is with Client Support/Relations in the Network Operating Centre (NOC)- Responsibilities: - Ensure that...
-
Technical Support
2 weeks ago
Gauteng, South Africa Executech Search and Selection Full time**Gauteng**, Gauteng** **R 900 000 - R 1 200 000 Annually Cost To Company** **Technical Support Specialist - Filtration & Thickening** **Join a Global leader and a Top Team!** **Here’s an opportunity to operate at the top of your game with a top company, a top team and unlimited growth opportunities. Your technical knowledge of mineral processing...
-
Senior Team Lead, Application Support
1 week ago
Gauteng, South Africa Dina Gates (Pty) Ltd Full time**ROLE OVERVIEW**: - People Management: the Application Support and DevOps Teams, managing team of around 5 staff which will grow in the near future due to integrations and business expansion. Performance appraisals, leave and claims approvals as well as staff development and training. Staff recruitment. Monitor all team members and provide necessary advice...
-
Technical Support
2 weeks ago
Gauteng, South Africa Executech Search and Selection Full time**Gauteng**, Gauteng** **R 900 000 - R 1 000 000 Annually Cost To Company** **Technical Support Engineer - Bulk Materials Handling** **Big Africa expansion!** **Time to make a career move that puts you on the international map!** **This global player needs your BMH structural engineering technical support expertise.** **If you are experienced in the...
-
Mfc Analyst/programmer
5 days ago
Gauteng, South Africa Dina Gates (Pty) Ltd on behalf of Financial Institution Full timeOur client, one of the top retail banks, currently has a requirement for a Senior Analyst Programmer/Designer with 7+ years of experience in a.NET Development. **SCOPE OF WORK**: - Support & Maintenance - Development - Unit testing - Deployments - Full accountability of deliverables end-to-end - managing all stakeholders and impacts - Align to coding and...
-
Client Experience Co-ordinator
3 weeks ago
Gauteng, South Africa Teraco Full timePURPOSE OF THE ROLE Proactively identify obstructions to high quality servicing and implement strategies to deliver the required level of service to the client, utilizing the on-site resources. Support any issues that may arise at other sites, that impact customer satisfaction, and escalate to site management if required. MAIN FUNCTIONS OF THE...
-
IT Support Technician
5 days ago
Gauteng, South Africa iMiniyethu Full timeA dynamic, vibrant and growing IT company is looking for an IT Support Technician who is motivated, driven, and passionate about technology and innovation. We are looking for someone who will actively participate and contribute to help improve the way we provide excellence in customer services. Personalized service to our clients is of the utmost...
-
Infrastructure Architect
2 weeks ago
Gauteng, South Africa Apex Services Full time**Responsibilities** An Infrastructure Architect with experience in leading and implementing cloud, IaaS, and SaaS architectures for our SAP Migration customers with a focus on Security and Infrastructure best practices. This position requires someone with strong business acumen along with technical depth to assist with architecture, implementation, and...
-
Fully Remote
2 weeks ago
Gauteng, South Africa VALR Full time**VALR Company Information** VALR has built the largest cryptocurrency platform headquartered in Africa, serving over 300,000 customers. We are proud to offer a suite of products that are helping increase economic freedom and build a financial system that recognizes the oneness of humankind. - Default to a high degree of autonomy and ownership combined with...
-
Customer Support Representative
6 days ago
Gauteng, South Africa Hi-Tech Recruitment Full time**Gauteng**, Gauteng** **R 20000 - R 25000 Monthly Cost To Company (20 days leave/Company KPI Bonuses)** Are you passionate about helping customers succeed and wanting to thrive in a innovative environment? My Client is looking for a Customer Support Representative to be onsite in office If you are open to this and have the below requirements, please...
-
IT Infrastructure Support/ Specialist
1 week ago
Gauteng, South Africa Posting on behalf of another company Full timeOur Gauteng-based client is seeking a proficient and experienced IT Infrastructure Support/ Specialist to join their team. **Job Title**: IT Infrastructure Support/ Specialist **Location**: Gauteng, South Africa **Duration**: 2 years (As and when needed) **Experience**: 3 to 5 Years of Experience with MS Azure **Certifications**: Professional Cloud...
-
Gauteng, South Africa University of Johannesburg Full time**Advert reference**: uj_001771 **Advert status**: Online **Position Summary** **Industry**:Education & Training**Job category**:Education and Training**Campus**:Doornfontein Campus**Contract**:Permanent**Remuneration**:Market Related**EE position**:EE**Level**:Senior**Introduction** The University of Johannesburg (UJ) is a vibrant and cosmopolitan...
-
QA Lead Financial Services
1 week ago
Gauteng, South Africa Paracon Full time**Role Overview**: Are you a passionate QA Lead with Financial Services background? We are looking for a resource to Lead the Test Implementation at one of our clients, following the agreed Quality Assurance principles and standards to manage the Product risk and inter-dependencies during the Product Life-Cycle. This QA Lead needs to ensure alignment across...
-
Service Desk IT Support Technician
1 week ago
Gauteng, South Africa Batho Trading Full timewe are recruiting for **2** Service Desk Technicians to join our Service Desk team, providing 1st and 2nd level IT support We provide a dynamic work environment and are committed to the growth and development of everyone working on the team. At Network Technologies Queensland you would be part of an innovative team striving to deliver our services and...
-
Broker Consultant Support
2 weeks ago
Gauteng, South Africa 1 Life Insurance Full time**JOB PURPOSE** To provide general administrative tasks and support to BCO and brokers in a manner that will ensure delivery of service and achievement of key performance deliverables. **RESPONSIBILITIES** **Broker Customer Service Management** Carry out a range of customer service activities, including handling customer cases and enquiries that are more...