Site Supervisor

Main Purpose:
The maximization of efficiencies and effectiveness of the site supervisor through the efficient coordination of service an installation related work.

**KEY PERFORMANCE AREAS**

**Policy & Procedures**
- Ensure effective compliance with policies and procedures as well as legitimate Instructions.
- Familiarize yourself with the content of policies and procedures as they come about. (Site Specific)

**Customer Care**
- When visiting a customer, determine fault, repair, or Install
- When fault cannot be repaired immediately, determine equipment needed and re-schedule appointment with coordinator and client.
- Always follow up with coordinator, Technicians, and clients.

**Compliance to SOP**
- Manage dedicated staff compliment
- Complete overtime sheet daily.
- Complete job cards with all relevant information.
- Ensure that Technicians are performing duties accordingly and maintain a high standard of workmanship acceptable by the client.
- Client Liaison
- Attend meetings
- Control Fleet
- Understand and effectively us the Pulse system

**Communication**
- Feedback to Manager on a daily basis with regards to work completed and work outstanding.

**Standby**
- Be available for standby duties and monitor all onsite staff compliments standby and overtime.
- Hand in overtime sheet with attached copies of job cards where overtime was worked on a monthly basis.
- Cell phones (Standby and company) to be on at all times.
- Company cell phone to be on at all times even when not on standby.
- Standby duties may vary.
- Standby duty may not be swopped out with out the permission of the Manager.

**EHS**
- Support EHS efforts of the company and understand and comply with all EHS Policies.
- Advise fellow employees when unsafe acts and /or conditions occur.
- Correct unsafe conditions, when possible, and refer unsafe situations to supervision for further action when the condition cannot be easily corrected.
- Report all occupational injuries, illnesses, environment spills or fire, regardless of severity, to management immediately.
- Report hazards which may result in an injury, illness, spill or fire to supervision.
- Follow all established Rules and Procedures.
- In sure that all tasks are preformed in the safest possible manner.
- Use prescribed personal protective wear when required and always and always adheres to safe work procedures when operating tools or equipment.
- Participate with Managers in conducting regular Self-Inspections.
- Attend relevant safety meetings and safety discussion sessions.

**Complaints**
- To ensure all complaint service calls are done daily as it is issued.
- To ensure feed back is given to the originator and relayed to Manager timelessly.

**Ethics**
- To comply with the company ethics policy at all times.
- Gifts received from any customer/supplier are to be declared to the Technical Manager immediately.

**Dress** **Code**
- Make sure that all staff to be dressed in a suitable manner and may not wear any revealing clothing.
- Hair should be kept clean and neat at all times.
- No takkies may be worn at all times. Footwear must be of a suitable nature.
- Casual clothing and footwear may only be worn on special occasions.
- A Doctors letter/note will allow the wearing of any other clothing.

**Customer Relations**
- All staff and contractors in the Technical department must remember that people with good manners give the impression that they are capable and a professional in their line of duty. Good manners are like positive body language, creating confidence, whereas bad manners give offence.

**Services**
- To ensure all Electronic equipment on site is serviced and kept in working condition daily.
- CCTV- To service, Clean and Maintain on a regular basis.
- Access Control
- To service, Clean and Maintain all Booms and Grippers on site

**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._