Call Centre Agent: Travel Insurance Consultants

4 months ago


Johannesburg, South Africa Santam Full time

What will you do?

Santam Travel Insurance has a position available for a Call Centre Agent who will be based in Illovo. What will make you successful in this role?

Interact with clients (telephonically or on a face to face level)
Operate in an Inbound call centre environment
Maintain excellent product knowledge
Provide correct, factual information relative to products and benefits in accordance with the requirements laid out by the Financial Advisory and Intermediary Services Act (FAIS ACT).
Be responsible for the administration and processing of documents including but not limited to policies, endorsements, quotations and other supporting documentation
Resolution of verbal and written queries
Ensure a high level of customer service including but not limited to excellent phone etiquette, effective written and verbal communication.
Ad hoc support to management and the sales team as and when required Qualification and Experience

Minimum Matric or suitable equivalent
FAIS Accreditation and RE1
3 years’ experience in the Call centre environment Skills

Computer literate in MS Office Excel, Word and Outlook
Good interpersonal skills
Good written and telephonic skills
Good command of English language
Service orientated
Attention to detail
Work well under pressure
Outbound experience advantageous Knowledge

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.



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