Call Centre Agent
6 months ago
Job Description
Dear Future, Call Centre Agent
To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved
Are you someone who can:
- Drive significant growth and profitability in the context of cost management.
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Resolve all customer queries efficiently, and within agreed timelines.
- Ensure all communications with clients are professional, resulting in compliments.
- Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
- Comply with governance in terms of legislative and audit requirements.
- Ensure efficiency of service productivity and performance in Call Centre.
- Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
- Report on required Call Centre activities and deliveries to improve business results.
- Have Grade 12.
- 2 year’s related experience.
- Person must not be an unrehabilitated insolvent.
- Have Personal Lines experience (which does not include medical insurance, life cover)
- Short term experience mandatory.
- Have completed RE5 and FAIS qualification.
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment.
- Opportunities to innovate.
We can be a match if you are:
- Adaptable and curious.
- Have strong customer service experience.
- Thrive in a collaborative environment.
Are you interested to take the step? We look forward to engaging with you
Job Details
Application Closing Date
17/04/24
-
Call Centre Agent
8 months ago
Johannesburg, South Africa People Dimension Full time**Job Description/Duties**: - Call Centre Agent for an IT Services and Repair Centre. **Minimum Requirements**: - Matric - Call Centre Agent, with experience. - IT Sector knowledge. - Excellent English communication skills and customer service.
-
Call Centre Agent
8 months ago
Johannesburg, South Africa People Dimension Full timeJob Description/Duties:· Call Centre Agent for an IT Services and Repair Centre. Minimum Requirements:· Matric· Call Centre Agent, with experience.· IT Sector knowledge.· Excellent English communication skills and customer service.
-
Call Centre Agent
3 months ago
Johannesburg, South Africa Ciazcon Consulting Full time**CALL CENTRE AGENT**: - Ciazcon Consulting- Published- September 5, 2024- Location- Johannesburg, South Africa- Category- Customer Service / Reservations / Telecalling- Job Type- Full-time**Description**: Currently we are searching for a Call Centre Agent for Johannesburg, South Africa. Responsibilities of this Post: - Answering incoming calls from...
-
Call Centre Agent
6 months ago
Johannesburg, South Africa Nova Connect Full time**FULL JOB DESCRIPTION** **Join our Randburg team! Call Centre Lead Generation Agent Wanted. Earn through uncapped commission model.You will receive a R3 000 sign on bonus should you pass training.** **THE JOB AT A GLANCE** **The Call Centre Agent (Warm Up/Lead Generation) in the Insurance Industry.** **WHAT WILL YOU DO?** **Call clients and get their...
-
Call Centre Agent
1 month ago
Johannesburg, South Africa FirstRand Full timeJob Description Dear Future, Call Centre Agent The role requires you to action incoming or outgoing customer calls, electronic communications, and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met. Are you someone who can: - Contribute to a culture of service excellence that builds positive...
-
Call Centre Agent
6 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Hello Future Call Centre Agent Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FR Life, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to...
-
Call Centre Agent
2 months ago
Johannesburg, South Africa Eltel Full timeAre you a driven and motivated sales professional with a passion for helping families secure their future? We're seeking dedicated individuals to join our team as Call Centre Sales Agents, specializing in selling Cell phone contract. If you have a proven track record in sales and a commitment to providing valuable financial protection to our clients, this...
-
Call Centre Agent
5 months ago
Johannesburg, South Africa Respublica Student Living Full timeRespublica is looking for dynamic Call Centre Agents to join the team at Head Office. The individuals must be energetic and a self-starter that can interact and communicate with stakeholders at different levels. To be successful in this position you need to be organized, be able to handle a large volume of inbound and outbound calls, identify customer needs...
-
Call Centre Agent
3 months ago
Johannesburg, South Africa Embassy Group Holdings Full time**Experienced Call Centre Agents Required** We are looking for a minimum of 1 year of Sales experience in our fast paced and lucrative insurance industry. Avbob and Life Insurance agents Located in Randburg,close to all transport links. With a guaranteed basic salary, uncapped commission structure, cash incentives and supportive environment, your success...
-
Call Centre Agent
2 months ago
Johannesburg, South Africa Pink Elephant Full time**Key Responsibilities**: - Provide customer support during 24/5 operational hours, ensuring timely responses to inquiries. - Answer incoming calls within 20 seconds, meeting a target compliance rate of 90%. - Verify requestor information and accurately assess the details of each request. - Log requests against location, equipment, and priority level in the...
-
Call Centre Agent
5 months ago
Johannesburg, South Africa Unique Personnel Full time**Job Number** - 71850 **Job Type** - Permanent **Job Title** - Call Centre Agent **Computer Skills** - MS Office **Industry** - Service **City** - Johannesburg **Province** - Gauteng **CONDENSED LIST OF DUTIES**: - Handle telephone queries. - Record all calls received. - Attend to all claims queries received for the Funds. - Utilising the documents...
-
Call Centre Agent
6 months ago
Johannesburg, South Africa Respublica Student Living Full time**Job description** Respublica is looking for dynamic Call Centre Agents to join the team at Head Office. The individuals must be energetic and a self-starter that can interact and communicate with stakeholders at different levels. To be successful in this position you need to be organized, be able to handle a large volume of inbound and outbound calls,...
-
Outbound Call Centre Agent
6 months ago
Johannesburg, South Africa Nova Connect Full time**FULL JOB DESCRIPTION** **Outbound Call Centre Lead Generation Agent Wanted. Basic of R3000 plus uncapped commission.** **THE JOB AT A GLANCE** **The Call Centre Agent (Warm Up/Lead Generation) in the Insurance Industry.** **WHAT WILL YOU DO?** **Call clients and get their **interest **in **receiving **insurance related products.** **Call are...
-
Call Centre Agent
5 months ago
Johannesburg, South Africa British Airways Full time**CALL CENTRE AGENT - JOHANNESBURG** **THE ROLE** The role of the call centre agent is to ensure that the professionalism of IAG Cargo is upheld at all times. Making sure that all of our freight forwarding customers are managed in an appropriate manner and that their cargo bookings are made swiftly with the best customer service that can be provided. The...
-
Call Centre Agent
4 months ago
Johannesburg, South Africa Merchants Full timeCall Centre Agent Position Overview: As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer...
-
Call Centre Agent
4 weeks ago
Johannesburg, South Africa Unique Personnel Ltd Full timeWe are seeking a highly motivated Call Centre Agent with matric and outbound sales experience to join our dynamic sales team. The ideal candidate must reside in or around Boksburg. As a Call Centre Agent, you will be responsible for making outbound calls to prospective and existing customers to promote and sell our products or services. You should have...
-
Call Centre Agent-2
6 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Dear Future, Sales Call Centre Agent The Call Centre Agent is the middleman between The Engine Room and clients, promoting products and services as well as building long-term relationships. Responsible for quoting clients either as a result of an Inbound or Outbound lead and converting these into sales. Successful consultants offer...
-
Call Centre Agent
3 months ago
Johannesburg, South Africa FirstRand Full timeJob Description The Call Centre Agent will be required to work on voice calls, queries and secure chat based on workload and resourcing across the different channels. Hello Future Call Centre Agent Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that...
-
Call Centre Agent-2
2 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Dear Future, Call Centre Agent The role requires you to action incoming or outgoing customer calls, electronic communications, and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met. Are you someone who can: - Contribute to a culture of service excellence that builds positive...
-
Clinical Call Centre Agent
5 months ago
Johannesburg, South Africa Palesa Mbali Group Full time**Position**: Clinical Call Centre Agent **Position Purpose**: To provide professional customer service to Business unit members and brokers by ensuring that all call centre queries are handled to set performance standards at all times and ensuring prompt resolution of clinical queries within the Non-Clinical Authorisations queue. **Experience**: 2 - 3...