Customer Service Agent
4 weeks ago
We are looking for a Customer-oriented Service Sales Representative, fluent in English, who has a genuine interest and liking for people. This person will act as a liaison, promote product/campaign information, and resolve any emerging problems that our clients might face with accuracy and efficiency.
**3 Months’ Probation Permanent Intermediate position**
**Key Duties and Responsibilities**:
- Must thrive on Chats, in and outbound calls, showing initiative and strong negotiation skills.
- Personally, develop relationships with clients to forge trust, loyalty, and superior service to enhance the clients gaming experience.
- **Work day and night shifts (6am - 6pm & 6pm - 6am). 2 Days on 2 Days off etc. We operate 24 hours a day.**:
**Minimum Education and Experience required**:
- Preferably a tertiary education.
- **Minimum of 2 years within a call Centre environment including night shifts.**:
- Experience in the Online Gaming and Gambling Environment.
- Knowledge of customer service principles and practices.
- Excellent relationship building skills.
- Psychological analysis ability.
- Strong negotiation skills
- **FRENCH SPEAKING- HUGE ADVANTAGE**
**Key Competencies to Succeed**:
- Vibrant and Passionate.
- Proactive and self-motivated.
- Good team spirit.
- Adaptability.
- Attention to detail and accuracy.
- Ability to work well under pressure
**Desired Skills**
- Customer Service Agent
- Customer Service Principles
- Customer-oriented
- Promoting
- Outbound calls
- Client retention
- Customer relationships
- Negotiation skills
- Fluent in English
- Strong sales background
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