Key Account Manager

2 weeks ago

Johannesburg, South Africa Initiate international Full time

A leading B2B solution provider for casino operators has an awesome new career opportunity for a **Key Account Manager** to join their growing team in **Johannesburg**. You will be responsible for maintaining and optimising business relationships and partnerships to achieve business KPIs. If you have at least 5 years’ of experience in Account or Relationship Management, within a B2B strategic role, this **job** could be perfect for you

Your key **job **responsibilities as the **Key Account Manager** in **Johannesburg** will include:

- Ensuring the timely and successful delivery of company solutions according to customers’ needs and objectives
- Representing the entire range of the company’s Live products
- Distributing and presenting information to customers about upcoming game releases and opportunities
- Liaising with in-house resources and operators to undertake promotional fulfilment and analysis of campaigns and marketing initiatives
- Keeping close track on the performance of promotional campaigns to identify problems or issues that may arise
- Working closely with internal stakeholders to optimise strategy and ensure KPI targets are met
- Establishing and maintaining effective key account relationships
- Act as an intermediary between internal departments and customers
- Acting as an escalation point for customers for any issues, and drive resolution action
- Providing root-cause analysis, driving continuous improvement and execution of solutions
- Proactively assessing, clarifying, and validating customer needs on an ongoing basis
- Any other ad hoc duties related to the role

Requirements for this **Key Account Manager job** in **Johannesburg**:

- 5+ years’ experience in Account or Relationship Management, within a B2B strategic role
- Experience in the iGaming industry a distinct advantage
- Sound commercial awareness and knowledge of business development
- Demonstrate a clear knowledge of how to generate results in a complex commercial environment
- Experienced at effective client management at a senior level
- Be analytical with the ability to think strategically
- Have a genuine passion for sales, negotiation, decision-making, and problem-solving
- Educational background in a related field would be preferred
- Strong communication and written ability in English is essential (an additional language would be an asset)
- Proficiency with Microsoft Office Suite, such as Excel and PowerPoint
- Be presentable, willing to travel and work outside of normal office hours

If you meet the above requirements for this **Key Account Manager job** in **Johannesburg**, we would like to hear from you.

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