F&b Host

2 months ago

Johannesburg, South Africa Hilton Full time

F&B Host (Waiter / Waitress)

An F&B Host (Waiter/ess) is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

**What will I be doing?**

As an F&B Host (Waiter/ess), be a passionate brightearted host and highly collaborative member of the guest operations team and maximise customer spend whilst delivering exceptional brand-specific experiences, mainly in F&B but also in other areas of the hotel:

- Manage guest queries in a friendly, timely, and efficient manner
- Organise your assigned ‘work area’ to be able to deliver the pre-service and service tasks effectively & efficiently, in line with our quality and service standards
- Constantly maintain your work area clean and tidy
- Take time to be a great host, engage in small conversations, actively ask guests you are serving for their feedback. Immediately take actions to make it right where required
- Constantly look for areas of improvement when taking orders and delivering food to guests to further improve guest experience in all our F&B outlets
- Understand the specifications of the dishes we sell, their price, and the processes designed to present them to our customer in our F&B outlets
- Actively upsell our products and provide advice to guests on food recommendations and beverage pairing
- After 6 months being in the role, decide whether the scope of your role should be extended to Front Office duties & responsibilities. If the decision is pro extending the scope of the role, participate in all respective trainings and complete all assigned e-learning courses within the set deadlines
- Be a reliable and motivated member of the guest operations team
- Communicate clearly and constructively with other team members to help deliver great guest experiences in all areas of your hotel.
- Be a role model for others by demonstrating passionate, friendly brand-specific guest service at all times
- Always deliver ‘fair share’ in team tasks and support colleagues whose workload may temporarily be heavy, this includes helping out in stewarding, housekeeping and Front Office
- Provide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts
- Be aware of planned team meetings and learning sessions and attend as required
- Show interest in learning something new every day
- Volunteer to participate in company campaigns like Travel with Purpose or TM committees
- Execute duties as assigned by the Hotel Leadership team
- Be open to acquiring new knowledge and skills in areas such as kitchen, Housekeeping, or Front Office to be able to provide support to these departments where required, and at the same time improve chances of a faster career progression

**What are we looking for?**

An F&B Host (Waiter/ess) serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Experience in Food and Beverage department and/or industry
- Previous experience of cash handling
- Knowledge of Food Hygiene Regulations

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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