Front Office Host
1 week ago
- Jobs by Location
- Job by industries
What will I be doing?
- As Front Office Host, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
- A Front Office Host truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Organise the ‘work area’ to be able to deliver brand-specific customer service from welcome to good-bye
- Deliver exceptional customer service in all shifts (early, late, night) and enrol Hilton Honors members
- Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly
- Close guest transactions on Front Office effectively, solicit feedback, and deliver a memorable goodbye (checkout)
- Stay up-to-date in terms of received Guest Feedback (SALT, Social Media)
- Regularly attend mandatory F&B service trainings to be ready to work shifts in F&B service
- Duties of a Front Office Host when scheduled to work in F&B can include the order-taking, delivery of any food and/or beverage items, and clearing of tables
- Be a reliable and motivated member of the guest operations team
- Communicate clearly and constructively with other team members to help deliver great guest experiences at our hotel.
- Be a role model for others by demonstrating brand-unique, passionate, friendly brand-specific guest service at all times
- Always deliver ‘fair share’ in team tasks and support colleagues whose workload may temporarily be heavy, this includes helping out in housekeeping, F&B service and stewarding
- Show interest in learning new skills and acquire new knowledge every day
- Provide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts
- Be aware of planned team meetings and learning sessions and attend as required
- Participate positively in pre and post shift briefs and hotel team huddles and apply learning the next day
- Volunteer to participate in company campaigns like Travel with Purpose or TM committees
- Execute duties as assigned by the Guest Operations Manager, Front Office Team Leader and Supervisors
- Assist other departments, as necessary
What are we looking for?
- Front Office Hosts serving Hilton brands are always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
- Mandarin Speaker
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in cash handling
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience
- Administrative / Management jobs
-
Front Office Host
2 months ago
Johannesburg, South Africa Hilton Full timeFront Office Host A Front Office Host provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front Office Host, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional...
-
Front Office Host
1 month ago
Johannesburg, South Africa Hilton Full timeFront Office Host (Mandarin Speaker) A Front Office Host provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front Office Host, you will serve on the Front Office Team, to provide services for Guests to contribute to an...
-
Front Office Host
4 days ago
Johannesburg, South Africa Hilton Full timeJob title : Front Office Host (Chinese Speaker) Job Location : Gauteng, Johannesburg Deadline : December 15, 2024 Quick Recommended Links Jobs by Location Job by industries What will I be doing? As Front Office Host, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience...
-
Front Office Team Leader
2 months ago
Johannesburg, South Africa Hilton Full timeFront Office Team Leader A Front Office Team Leader supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Team Leader, you will supervise the Front Office Team which is the main connection between...
-
Host
6 months ago
Johannesburg, South Africa Zest Hospitality Full time**Role Profile: Host/Hostess** **Job Purpose**:To provide an excellent host/ess service to Standard Bank staff members and visitors. To ensure that all stakeholders feel welcome and are provided a five-star hospitality experience upon arrival. To greet stakeholders and escort and direct visitors to various meeting and function spaces. **Sites**: **Gauteng...
-
F&b Host
2 months ago
Johannesburg, South Africa Hilton Full timeF&B Host (Waiter / Waitress) An F&B Host (Waiter/ess) is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings. **What will I be doing?** As an F&B Host (Waiter/ess), be a passionate brightearted host and highly collaborative member...
-
Front Desk Supervisor
3 months ago
Johannesburg, South Africa Hilton Full timeFront Desk Supervisor A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** To be a passionate host and highly collaborative member of the Guest Operations team, assisting the Front Office Team...
-
Front Office Manager
3 months ago
Johannesburg, South Africa HotelJobs.co.za Full timeCareer Growth Hospitality Recruitment is looking for a strong and experienced **Front Office Manager** to join the team at a 4* Hotel in Sandton. You will be responsible for overseeing the smooth operation of the front desk department, ensuring that guests receive exceptional service from check-in to check-out while managing the front office staff and...
-
Front Office Manager
6 months ago
Johannesburg, South Africa Hyatt House Sandton Full time**FRONT OFFICE MANAGER** HYATT HOUSE ZA - GT - Johannesburg Full - time Monthly South African Rand (ZAR) pay basis **Salary**: Negotiable Position: Front Office Manager Place of Work: Hyatt House Sandton Hotel Division: Operations Responsible To: Cluster Hotel Manager **Scope and General Purpose of the Job**: **Duties and...
-
Workplace Host
6 months ago
Johannesburg, South Africa Tsebo Group Full time**About Us**: Tsebo Facilities is looking for a Workplace Host to provide efficient, courteous and professional workplace services and front of house services including maintaining the conference meeting rooms and porterage services in accordance the workplace management services within the master service agreement. As a leading African Integrated Workplace...
-
Workplace Host
3 months ago
Johannesburg, South Africa Tsebo Group Full time**About Us**: Tsebo Facilities is looking for a Workplace Host to provide efficient, courteous and professional workplace services and front of house services including maintaining the conference meeting rooms and porterage services in accordance the workplace management services within the master service agreement. As a leading African Integrated Workplace...
-
Housekeeping Host
2 months ago
Johannesburg, South Africa Hilton Full timeHousekeeping Host (Housekeeping Attendant) A Housekeeping Host will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests. **What will I be doing?** As Housekeeping Host, you will...
-
Front Office Associate
1 month ago
Johannesburg, Gauteng, South Africa Prospect Staffing SA Full timeJob Title: Front Office AttendantThe Front Office Attendant is responsible for providing exceptional customer service to guests, handling front desk operations, and maintaining a clean and organized front office area.Key Responsibilities:Front Desk Operations: Manage the front desk, handle guest check-ins and check-outs, and process payments.Customer...
-
Assistant Front Office Manager
2 months ago
Johannesburg, South Africa HotelJobs.co.za Full time**Key Responsibilities**: - Assist in managing daily front office operations, including guest check-ins, check-outs, and reservations. - Lead and support the front desk team, ensuring high service standards and guest satisfaction. - Address guest inquiries, concerns, and special requests in a professional and timely manner. - Collaborate with other...
-
Front Office Coordinator
4 weeks ago
Johannesburg, Gauteng, South Africa Talent 101 Full timeJob Title: Front Office CoordinatorAbout Talent 101:Talent 101 is a dynamic organization seeking a skilled Front Office Coordinator to join our team. As a key member of our front office, you will be responsible for providing exceptional support to our staff and clients.Salary: We offer a competitive salary range of R250,000 - R300,000 per annum, depending on...
-
Workplace Host Coordinator
2 weeks ago
Johannesburg, South Africa Jobted ZA C2 Full timeWhat Youll Do: As a Workplace Host Coordinator, youll be the bridge between learners and host employers, ensuring smooth placements and fostering long-term success. Youll: - Match learners with suitable host environments. - Oversee workplace management processes and learner progress. - Collaborate with stakeholders to promote learner retention and...
-
Front Office Duty Manager
6 months ago
Johannesburg, South Africa Valor reimagining hospitality Full timeBrief: Position: Front Office Duty Manager (External Recruitment) Employer: Boutique Hotel based in Houghton This vacancy is based in South Africa. Only open to South African Citizens. No work permits will be provided. **Valor Hospitality Partners is recruiting for one of our clients**: Are you a seasoned professional in the hospitality industry with a...
-
Front Office Coordinator
1 month ago
Johannesburg, Gauteng, South Africa Capital Recruit Full timeJob Title: Front Office/ReceptionJob Summary:Capital Recruit is seeking a highly organized and detail-oriented Front Office/Reception professional to provide exceptional administrative support to our team. The ideal candidate will possess excellent communication skills, both verbal and written, and be proficient in Microsoft Office Suite.Key...
-
Front Office Coordinator
6 months ago
Johannesburg, South Africa African Energy Full timeAfrican Energy SA is bassed in central Sandton and are recruiting a receptionist to manage our front desk on a daily basis to perform a variety of administrative and marketing tasks. Greet and welcome guests as soon as they arrive at reception. Direct visitors to the appropriate person and office. Answer, screen, and correctly forward incoming phone...
-
Workplace Host Coordinator
2 weeks ago
Johannesburg, South Africa Edge Executives Full timeWhat Youll Do:As a Workplace Host Coordinator, youll be the bridge between learners and host employers, ensuring smooth placements and fostering long-term success. Youll:Match learners with suitable host environments.Oversee workplace management processes and learner progress.Collaborate with stakeholders to promote learner retention and absorption into...