Housekeeping Host

2 months ago

Johannesburg, South Africa Hilton Full time

Housekeeping Host (Housekeeping Attendant)

A Housekeeping Host will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests.

**What will I be doing?**

As Housekeeping Host, you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities Housekeeping and Laundry within the hotel. Specifically, a Housekeeping Host will perform the following tasks to the highest standards:

- Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified d by the hotel brand standards
- Execute cleaning duties as assigned with maximum levels of skill, knowledge, commitment and efficiency.
- Organise your assigned ‘work area’ to be able to execute assigned housekeeping tasks effectively & efficiently, to the required CleanStay, brand and hotel standards
- Take time to be a great host and engage with guests in public areas such as corridors, elevators, in front of guest rooms etc. Greet friendly and with a smile on your face, do a bit of small talk, ask for their feedback and enquire what you and your colleagues can do to make their guest experience an even better one
- Be a reliable and motivated member of the Housekeeping team
- Communicate clearly and constructively with team members in all areas of the hotel to help deliver great brand-unique guest experiences at our hotel.
- Always deliver ‘fair share’ in team tasks and support colleagues whose workload may temporarily be heavy, this includes helping out in F&B service and stewarding
- Provide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts
- Be aware of planned team meetings and learning sessions and attend as required
- Show interest in learning something new every day.
- Volunteer to participate in company campaigns like Travel with Purpose or TM committee
- Execute duties as assigned by the Hotel Leadership team Be open to acquiring new knowledge and skills in areas such as guest service, stewarding, kitchen or maintenance to be able to provide support to these departments where required, and at the same time improve chances of a faster career progression

**What are we looking for?**

A Housekeeping Host serving Hilton is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:

- Planning and organizing
- Good oral and written communication
- Previous experience in Laundry
- Good interpersonal skills
- Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office
- Committed to delivering a high level of customer service
- Excellent standards of clean

It is advantageous in this position if you demonstrate the following capabilities and advantages:

- Ability to work in a team
- Excellent attention to detail
- Positive Attitude

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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