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Billing & Administration Assistant

4 weeks ago

Johannesburg, South Africa HR Studio Full time

**We're looking for**

An outgoing, motivated person who can assist with the billing & administration, ensuring an exceptional customer experience for new and existing customers.

**Who are you?**
- Excellent written and oral communication skills
- An efficient and systematic approach to handling tasks
- Highly organized and strong time management skills
- Ability to work independently & under pressure
- Self-motivated with the ability to prioritize tasks
- Exceptional attention to detail
- Detailed Oriented and must love ticking tasks off a checklist

**What's the role?**

**You will be responsible for**:

- Create and update customer profiles in our internal systems
- Set up/process payments using our online billing/invoice platform
- Debtors management - Manage/follow up on outstanding invoices and quotes
- Explain charges to customers to ensure they understand the appropriate services and the related fees
- Answer the phones and respond to customers' needs or transfer communication to the appropriate party internally
- Respond to client requests and enquiries
- Resolve any client billing queries
- Communicate with team members verify and resolve any billing related issues
- Data capturing on multiple platforms
- Learning new skills and tech platforms
- Following up with relevant team on invoicing clarifications requests by the customer
- Proactively recommend changes in billing and collections processes and procedures to make them more efficient and effective
- Assisting with Client Onboarding process
- Assisting the sales team with proposals, booking and confirming client meetings
- Miscellaneous errands / Office Administration

**Boxes to tick**
- Matric
- Tertiary Qualification - advantageous
- Minimum of 2 year's experience in a similar role
- Transport & Driver's License

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