Key Account Controller

7 months ago


Stellenbosch Western Cape, South Africa Aramex Full time

**Key Responsibilities**:

- Establish productive professional relationships with key personnel particularly decision makers (FDs, MDs, CEOs etc.)
**Core nature of duties-**:

- Daily shipment tracking by priority
- Solving and escalating exceptions [internal and to the customer]
- Daily shipment reporting
- Manage problem shipment report
- Daily hardcopy POD follow-up
- Pre-alerting and requesting signed Invoice copies from branches
- Daily POD report and management thereof
- Daily reconciliation and uploading of POD copies onto system
- Daily undeliverables support, report and resolve
- Reconcile customer credits and returns weekly back to Aramex Warehouse
- Daily dash board to client on overview of account: SLA, PODs outstanding and Problem shipments
- Weekly operation meetings:

- Facilitating conjoined meeting between Aramex and customer
- Meet with Aramex on undels problem shipments
- Facilitate call with Aramex OPS/ POD to resolve any issues on a weekly basis
- Monthly Management KPI meetings:

- Attend monthly KPI meetings with CRM
- Drive the Aramex P.G.I (Protect. Grown and Innovate) strategy
- Understand the customers business, strategy and growth objectives

**Minimum Requirements**:

- Minimum requirement is a Matric (Grade 12) qualification
- 5 Years customer service experience
- 2 Years administration skills (minutes & agenda)
- 2 Years account management
- Advanced Excel, MS PowerPoint & Power BI skills [Non-negotiable]
- Healt care industry expereinece an advantage

**Skills and Competencies**:

- Ability to work independently with minimum supervision
- Strong communication - Written & Verbal
- Planning, organising and time management
- Customer Focus
- Adaptability
- Sense of urgency
- Problem solving skills

**Company Overview**:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.


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