Front of House Manager

2 weeks ago


Kruger National Park, South Africa HotelJobs.co.za Full time

**Hospitality and Outdoor
- New Vacancy - Front of House Manager - 5* Luxury Seasonal Camp - Kruger National Park 15th April - 1st October 2024**

**Requirements**:

- Diploma or equivalent in Hospitality Management (Advantageous)
- At least 3 years Front of House supervisory experience in a 4/5 lodge environment
- Previous lodge experience essential
- Good understanding of all lodge operations/departments
- Excellent Customer Relations
- Experience in Reservations beneficial
- Fluent in MS Office, MS Word & MS Excel
- Excellent command of the English
- High level of telephone etiquette & excellent all-round communication skills
- Professional and well groomed
- Driver’s license Essential
- RSA Nationals will be given preference
- Own Transport

**Key Performance Areas & Main Duties**:

- Team player with high regard for efficiency and service excellence to clients
- Must be able to prioritize and manage tasks independently
- Welcoming and hosting of guests
- Deadline orientated and a good eye for detail and ability to multitask
- Good planning and organizational skills
- Self-motivated, organized and disciplined work ethics
- Handle guest enquiries while establishing rapport with guests during booking process
- Maintain effective customer relationships and actively resolve guest complaints
- Ensure accurate detailed capturing of reservations (providing accurate information, quoting, booking, etc.)
- Maintain client database to ensure all guest information/details are complete
- Assist with maintaining an efficient administration system within the department

**Package on offer**:

- Salary R 13 000 - R 18 000 depending on experience
- Live in
- Meals
- Date of seasonal camp: 15th April 2024 - 1st October 2024



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