Facilities Service Coordinator

6 months ago

Cape Town, South Africa Group Finance Full time

**Introduction**

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings, protect what matters to them and invest for the future. We help companies and organizations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilizing new platforms Momentum Metropolitan provides practical financial solutions for people, communities and businesses.

**Role Purpose**

Facilities Coordinator: Services will be responsible for the compliance of Contracts with Vendors and the Service level Agreements with internal and external Stakeholders, including customer service interactions, reports, and repairs. Provides the highest level of Excellence with a sales-minded attitude while developing lasting excellent relationships.

Service coordinator to evaluate the needs of our customers and suggest improvements to existing services. The service coordinator's responsibilities include advocating for the client's care, explaining the available options, helping to plan services, and keeping records of the services offered.

Service-oriented with excellent organizational and record-keeping skills. You should have strong communication and interpersonal skills and should be able to deal with our clients with empathy and compassion.
- Evaluating the quality of all services and identifying areas that need improvements.
- Assess the service needs of clients.
- Respond to complaints and resolving issues or matching clients with better services.

**Requirements**:

- Minimum of 3 years' experience in contract management, service level agreement
- Relevant 3-to-4-year degree/NQF Level 5/6 in Business or Administration
- 3 -5 years' experience in industry knowledge.
- Minimum Experience should be at least 3 years in a facilities management environment.

**Duties & Responsibilities**
- Offers exemplary customer service, including maintaining customer relationships and ensuring repeat client by upselling services and taking care of any client concerns or complaints quickly and professionally.
- Following up with clients regularly to assess and ensure their satisfaction.
- Maintain good relationships with service providers and clients to keep customer base.
- Resolve service desk issues and improves current service desk methods to increase productivity and client service and evaluating desk efficiency.
- Coordinate Client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.
- Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery, efficiency and cost optimization.
- Keep accurate records and document customer service actions and discussions.
- Analyse Jira ticketing system data, define patterns and work to lessen those recurring issues. Understand what data is needed to support the performance framework.
- Conduct regularly audits/ quality checks on service works undertaken to ensure all standards are met and that remedial works area carried out effectively, correctly, and thoroughly.
- Perform regular building inspections and maintain inspection documentation.
- Assist in the compliance of the Health and Safety policy and safe working practices and run with Health and Safety initiatives as needed.
- Coordinate/ Oversees installation, inspections, repairs and maintenance and facility equipment when required.
- Respond to building emergencies as needed.
- Create progress reports that accurately reflect the progress of the dashboard.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall client targets.
- Ensure team follows best practices and maintain service level agreements.
- Implement documented efficient and effective processes. Conduct Vendor Contract Management and reporting.
- SLA Reporting of all services.
- Facilities projects reporting including escalations, finance and budget control and closing of projects.
- Reporting on budget expenses of Office moves.
- Test and report on Contract Compliance OHS.

**Competencies**
- Sword wielding attitude; roll up your sleeves attitude
Adverse to none delivery
- Personal Skills to Self-Management and self-motivate
- Problem Resolution skills
- Communication - strong written and verbal
- Excellent critical thinking and problem-solving skills.
- Excellent organizational skills and attention to detail.
- Excellent customer service and problem-solving skills.
- Staying up to date with services, policies, and regulations.
- Strong record-keeping and analytical skills.
- Proficient skills in Microsoft Office, including Microsoft Word and Microso

  • Facilities Coordinator

    5 months ago

    Cape Town, South Africa Tower Group Full time

    Our client is one of the leaders in the property industry based in Bellville is looking to employ a **FACILITIES COORDINATOR** to join the team on a current **2 month contract with a lucrative salary base.** **Main Purpose and Objection of the Position**: To manage the successful delivery of the facilities management services to the business. Administer all...

  • Facilities Coordinator

    6 months ago

    Cape Town, South Africa Lesedi Full time

    **PURPOSE OF ROLE** The facilities coordinator will provide Administrative and Technical administrative support while managing office administration, financial, and administrative management tasks to the Facilities Manager, Stakeholders, and tenants. **KEY PERFORMANCE AREAS** The facilities Coordinator is a well-rounded role responsible for overseeing the...

  • Facilities Coordinator

    5 months ago

    Cape Town, South Africa Omega HR Solutions Full time

    Join my client in their Facilities department as Facilities Coordinator. Please note that some travelling may be required for this role. **They are looking for the following qualifications and experience** - Matric - A minimum of 2 years of experience in Facilities/Operations Administration - Facilities coordination of various facilities simultaneously...

  • Facilities Coordinator

    3 months ago

    Cape Town, South Africa Rankcom Full time

    Job Description: We are seeking a knowledgeable facilities coordinator to ensure an optimal working environment in our building. In this role, you will be responsible for performing regular building safety and security inspections, maintaining our building's equipment, and supervising cleaning crews. To ensure success, facilities coordinators should exhibit...

  • Facilities Coordinator

    5 months ago

    Cape Town, South Africa Curro Holdings Ltd Full time

    **At Curro,** **we care.**: **Facilities Coordinator**: **Curro Head Office** **Vacancy Reference: 17772**: Hey there! At Curro, we're more than just a team, we're a family. We're on the lookout for go-getters, the dreamers, and the doers. Ready to roll up your sleeves and join a place where we value fun as much as we value hard work? Are you ready? **What...

  • Facilities Coordinator

    3 months ago

    Cape Town, South Africa CallForce Full time

    CallForce is looking for a reliable Facilities coordinator to undertake upkeep and repair tasks at our company. We’ll rely on you to keep our facilities in perfect condition by coordinating various tasks related to facility maintenance and improvement.Deft hands and technical knowledge are important parts of a handyman’s arsenal. You must be...

  • Regional Facilities Manager

    6 months ago

    Cape Town, South Africa Bidvest Facilities Management Full time

    **ROLE PURPOSE** To implement and manage an integrated Facilities Management solution for Clients within the region of responsibility in accordance with the SLA. **MAIN OUTPUTS** - Responsible for driving integrated Facilities Management (FM) services and strategy for the Client - Ensure delivery of efficient FM service as outlined in the Service Level...

  • Facilities Coordinator

    1 week ago

    Cape Town, South Africa Dynexity Full time

    Our client based in the CBD area is seeking a property facilities coordinator to join their team. Candidate must hold a tertiary qualification, have previous experience in the property/facilities management industry and have their own vehicle.

  • Facilities Coordinator

    2 weeks ago

    Cape Town, South Africa Dynexity Full time

    Our client based in the CBD area is seeking a property facilities coordinator to join their team. Candidate must hold a tertiary qualification, have previous experience in the property/facilities management industry and have their own vehicle.

  • Maintenance Coordinator

    5 months ago

    Cape Town, South Africa Bidvest Facilities Management Full time

    **ROLE PURPOSE** To plan, coordinate, executive and implement an effective planned preventative maintenance plan and system within customer facilities and ensure SLA delivery. **MAIN OUTPUTS** - Drive timeous execution of planned and scheduled maintenance according to client schedules and in line with client SLA’s - Manage, seek the correct approvals,...

  • Facilities Coordinator

    2 months ago

    Cape Town, South Africa RareCruit Full time

    The Facilities Coordinator will work in the Facilities department...If you feel you have the relevant experience and qualifications, then this role is for you!Thank you for applying with RareCruit!Follow us on social media for the latest jobs, trends and market insight:Website:

  • Facilities Coordinator

    2 months ago

    Cape Town, South Africa RareCruit Full time

    The Facilities Coordinator will work in the Facilities department...If you feel you have the relevant experience and qualifications, then this role is for you!Thank you for applying with RareCruit! Follow us on social media for the latest jobs, trends and market insight: Website:

  • Facilities Coordinator

    6 months ago

    Cape Town, South Africa Curro Holdings Ltd Full time

    **At Curro,** **we care.**: **Facilities Coordinator**: **Curro Head Office** **Vacancy Reference: 17772**: Join the ranks of Curro, a leading-edge institution where opportunities for professional growth are boundless. We seek dynamic individuals equipped with a blend of creativity and dedication, ready to immerse themselves in a professional environment...

  • Facilities Coordinator

    6 months ago

    Cape Town, South Africa Tsebo Group Full time

    **About Us**: Tsebo Facilities Solution is looking for a Facilities Coordinator to ensure the sites FM administrative tasks are completed and communication is maintained between the help desk, the contractors, and the facilities team. to manage the call list effectively to ensure the service level agreement is always maintained. Must be available to be...

  • Facilities Coordinator

    3 weeks ago

    Cape Town, Western Cape, South Africa Red Ember Recruitment (PTY) Ltd Full time

    Job DescriptionThe successful candidate will be responsible for providing administrative support to the facilities team, ensuring the smooth day-to-day operation of Sectional Title and HOA buildings. This includes managing maintenance, coordinating with contractors, and handling administrative tasks.The ideal candidate will have excellent communication...

  • Facilities Coordinator

    8 months ago

    Cape Town, South Africa RMV Solutions Pty Ltd Full time

    The job is a permanent Facilities Coordinator position located in Cape Town, Western Cape, South Africa, under the Risk business area. The role involves efficiently processing and maintaining the administration of the Facilities Department for effective record control and smooth departmental operations. **Parking Key Responsibilities**: Monthly invoicing of...

  • Facilities Coordinator

    1 week ago

    Cape Town City Centre, South Africa Jobted ZA C2 Full time

    Our client based in the CBD area is seeking a property facilities coordinator to join their team. Candidate must hold a tertiary qualification, have previous experience in the property/facilities management industry and have their own vehicle.

  • Facilities Coordinator

    3 weeks ago

    Cape Town, Western Cape, South Africa Red Ember Recruitment (PTY) Ltd Full time

    Red Ember Recruitment is seeking a skilled Facilities Administrator to join their team based at the client in Kuilsriver.This role involves day-to-day facilities management, working with contractors, arranging maintenance, and handling administrative tasks for Sectional Title and Homeowners Association (HOA) buildings.Liaising with contractors and obtaining...

  • Facilities Management Coordinator

    3 weeks ago

    Cape Town, Western Cape, South Africa Red Ember Recruitment (PTY) Ltd Full time

    Job Title: Facilities AdministratorRed Ember Recruitment is seeking a skilled Facilities Administrator to join their team based in Brackenfell.Job Description:The successful candidate will be responsible for handling administrative tasks for Sectional Title and Homeowners Association (HOA) buildings. This role involves day-to-day facilities management,...

  • Facilities Coordinator

    6 months ago

    Cape Town, South Africa Tsebo Group Full time

    **About Us**: Tsebo Facilities Solution is looking for a Facilities Coordinator to ensure the sites FM administrative tasks are completed and communication is maintained between the help desk, the contractors, and the facilities team. To manage the call list effectively to ensure the service level agreement is always maintained. Must be available to be...