Lead Facilities Coordinator

1 month ago


Cape Town, Western Cape, South Africa TTEC Full time

Lead Facilities Coordinator

At TTEC, we prioritize the Human Experience. As a Lead Facilities Coordinator, you will play a crucial role in shaping and enhancing the employee experience, contributing to our award-winning workplace culture.

Key Responsibilities:
You will be responsible for ensuring a secure, appealing, and efficient physical environment for all staff members. Your efforts will support the department's vision of fostering an outstanding workplace. You will design, execute, and uphold facility initiatives that embody continuous improvement, global thinking, and the identification of best practices, all while minimizing TTEC's financial risks.

You will report directly to the Senior Site Manager of Facilities and collaborate with the broader regional facilities team.

Daily Tasks Include:

Proactively oversee comprehensive facility maintenance across buildings/sites, ensuring optimal conditions of company spaces and acting as the liaison with landlords and vendors. Assess and comply with government regulations, manage the renewal of operating licenses, work permits, and other necessary requirements. Manage transportation services for employees commuting to and from the site. Lead and supervise the Facilities team, ensuring adherence to departmental SLA and KPI standards, including Facilities Technicians, Service Contractors, and Security Teams. Effectively manage client expectations and maintain ongoing relationships, providing updates on facility maintenance projects and enhancements. Implement and communicate policies impacting safety and security, including Risk Management policies related to Information Security and Management Systems. Oversee facility programs for disaster preparedness and recovery, coordinating with headquarters to execute the company-wide Emergency Response Plan, and serve as the point of contact during emergencies. Maintain and update facilities architectural drawings and floor plans, ensuring accuracy in all construction documentation. Manage the database of fixed assets related to facilities. Serve as the Facilities point of contact for environmental inquiries and issues, acting as Emergency Manager during crises. Collaborate with relevant departments regarding Health, Safety, and Environmental matters.

Qualifications:

An Associate's degree in a Facilities-related field or a vocational/technical diploma, with a minimum of 3 years of supervisory experience in facilities management. Experience in electrical systems, lighting, budget planning, plumbing, and HVAC is advantageous. The responsibilities outlined are not exhaustive but serve as a guideline for the role.

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