Specialised Collections Agent
7 months ago
**Responsibilities**:
- Efficient management of allocated cases from start to finish.
- Conducting effective debtor research and preparing cases accurately.
- Achieving right party contact using a comprehensive set of search engines / tools and support services.
- Implement effective negotiation for collection and / resolution of debt and tailoring your collection efforts to the specific circumstances of each debtor.
- Treating debtors with respect and empathy, while maintaining professional boundaries.
- Ensuring accurate and timely communication with debtors regarding their accounts and any collection efforts.
- Offering flexible and manageable repayment options, where appropriate and feasible.
- Resolving disputes or issues with debtors in a fair and equitable manner.
- Maintaining compliance with all relevant laws and regulations governing debt collection practices.
- Collaborating with other departments to ensure a seamless customer experience across the entire debt collection process.
**Requirements**:
- Minimum 3 years debt collections or credit management experience.
- An understanding of business entities, business lending and lending criteria.
- Firm understanding of the legal processes and procedures.
- Experience in collections on banking portfolios is advantageous.
- Experience in a legal collection’s environment is preferable.
- Computer Literate (MS Office) an intermediate level.
- Familiarity with conducting research via the internet and various other tools.
- Working knowledge of Collections system/s is advantageous.
- Ability to work in a fast paced and an ever-changing environment.
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