Collections Team Manager

2 weeks ago


Johannesburg, South Africa Nimble Group Full time

**Reporting to**: Operations Manager

**Job Purpose**: To manage the collections, productivity and administrative performance of the Collections Agents against set targets

**Location**: Sandton, JHB

**KEY PERFORMANCE AREAS**:
Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to):

- Management of performance against set targets;
- Collections
- Productivity
- Quality
- Act as point of escalation for queries and complaints
- Ensuring understanding of the business and legislative requirements
- Full staff management
- Reporting
- Any ad-hoc duties

**REQUIREMENTS**:

- A minimum of 2 years working experience in a Team Management role
- Management experience in a Collections environment is advantageous
- Competent in MS Office at an intermediate level
- MS Word
- MS Excel
- MS Office

**SKILLS / KNOWLEDGE / ATTRIBUTES**:

- Strong financial skills
- Target driven
- Able to manage conflict
- A proactive team player
- Strong administrative discipline
- Ability to think on your feet and use initiative
- Outstanding communication and interpersonal abilities
- Ability to listen and actively provide feedback
- Strong customer orientation (TCF principles)
- Attention to detail
- Excellent organisational and planning skills
- Willing to learn

**REMUNERATION STRUCTURE**:

- A basic salary
- Commission earning potential
- Benefits at the full cost to the Employer;
- Funeral Cover (at the full cost of the employer)
- Life Cover (at the full cost of the Employer)
- Disability Cover (at the full cost of the Employer)
- Medical Cover (at the full cost of the employer, after successful completion of the probation period)

**WORKING HOURS**:
**Mondays - Fridays**: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.

**Saturdays**: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.

**NB**:This appointment will be made in line with the Nimble Group Employment equity plan.


  • Collections Manager

    1 week ago


    Johannesburg, South Africa Objective Personnel Full time

    **Qualifications**: - Matric - Finance Degree preferable **Requirements**: - Proven track record of collecting from **consumers**: - Management experience - Experience working within ISP company beneficial Duties - Lead the Collections Team - Come up with innovative ideas to collect on consumer accounts - Manage and lead the collection team

  • Collections Manager

    2 days ago


    Johannesburg, South Africa Quantum Change Full time

    **Job Summary** Our client in the **Financial Services** industry is looking for a **Collections Manager** who can lead the credit and collections department at center and in 3 African countries, ensuring that cases are handled appropriately and according to company policy. With your excellent leadership and strategic foresight, you will oversee a team of...


  • Johannesburg, South Africa Nimble Group Full time

    **Reporting to**: Operations Executive **Job Purpose**:To lead and develop a working relationship with clients, taking responsibility for the development of strategic action plans. Creating growth through better recoveries, regular accurate reporting and ad hoc interactions optimizing recovery profits. Ensure compliance of legal/contractual obligations...

  • Head of Collections

    13 hours ago


    Johannesburg, South Africa Quantum Change Full time

    **Job Summary** Our client in the **Financial Services** industry is looking for a **Collections Manager** who can lead the credit and collections department at center and in 3 African countries, ensuring that cases are handled appropriately and according to company policy. With your excellent leadership and strategic foresight, you will oversee a team of...

  • Operations Manager

    2 days ago


    Johannesburg, South Africa SET Recruitment Consultants Full time

    **Operations Manager (Specialized Debt Collections)** **Market-Related Salary** **Johannesburg** Excellent career opportunity with a fast-paced Credit Solutions Group for an Operations Manager (Specialized Debt Collections) based in Johannesburg. Reporting to the National Operational Executive, you will be responsible for co-developing strategy, building...


  • Johannesburg, South Africa Exclusively Remote Full time

    Job Summary**:(remote 3pm-11pm)** Key Responsibilities: - Conducting thorough investigations and negotiations with debtors to reach mutually beneficial payment arrangements and settlement agreements - Collecting and analyzing financial and personal information from clients and debtors to determine appropriate payment plans - Maintaining accurate and...

  • Operations Manager

    Found in: Whatjobs ZA C2 - 4 days ago


    Johannesburg, South Africa Set Consulting Full time

    Operations Manager (Specialized Debt Collections) Market-Related Salary  Johannesburg  Excellent career opportunity with a fast-paced Credit Solutions Group for an Operations Manager (Specialized Debt Collections) based in Johannesburg. Reporting to the National Operational Executive, you will be responsible for co-developing strategy, building...

  • Operations Manager

    Found in: Talent ZA C2 - 2 weeks ago


    Johannesburg, South Africa SET Recruitment Consultants Full time

    Operations Manager (Specialized Debt Collections)Market-Related Salary Johannesburg Excellent career opportunity with a fast-paced Credit Solutions Group for an Operations Manager (Specialized Debt Collections) based in Johannesburg. Reporting to the National Operational Executive, you will be responsible for co-developing strategy, building capacity, and...

  • Operations Manager

    Found in: Talent ZA 2A C2 - 2 weeks ago


    Johannesburg, South Africa Set Consulting Full time

    Operations Manager (Specialized Debt Collections)Market-Related Salary Johannesburg Excellent career opportunity with a fast-paced Credit Solutions Group for an Operations Manager (Specialized Debt Collections) based in Johannesburg. Reporting to the National Operational Executive, you will be responsible for co-developing strategy, building capacity, and...


  • Johannesburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

  • Legal Operations Manager

    Found in: Whatjobs ZA C2 - 4 days ago


    Johannesburg, South Africa Set Consulting Full time

    Legal Operations Manager - Specialised Collections R480k - R540k per annum Johannesburg  Excellent career opportunity for a Legal Operations Manager with a fast-paced Credit Solutions Group within their specialised collections department. Reporting to the Senior Manager, you will be pivotal in leading and managing the legal team, and directing the legal...

  • Legal Operations Manager

    Found in: Talent ZA C2 - 2 weeks ago


    Johannesburg, South Africa SET Recruitment Consultants Full time

    Legal Operations Manager - Specialised CollectionsR480k - R540k per annumJohannesburg Excellent career opportunity for a Legal Operations Manager with a fast-paced Credit Solutions Group within their specialised collections department. Reporting to the Senior Manager, you will be pivotal in leading and managing the legal team, and directing the legal...

  • Legal Operations Manager

    Found in: Talent ZA 2A C2 - 2 weeks ago


    Johannesburg, South Africa Set Consulting Full time

    Legal Operations Manager - Specialised CollectionsR480k - R540k per annumJohannesburg Excellent career opportunity for a Legal Operations Manager with a fast-paced Credit Solutions Group within their specialised collections department. Reporting to the Senior Manager, you will be pivotal in leading and managing the legal team, and directing the legal...

  • Collections Agent

    Found in: Talent ZA C2 - 2 weeks ago


    Johannesburg, South Africa Isilumko Staffing Full time

    We are seeking an experienced Collections Agent (Credit Cards) who has worked at one of the TOP banks in SA doing Credit Card collections. The portfolio only consists of credit cards. The requirements are as follows:Knowledge of the full collections process.Capturing client information on the system and make notes after calls are conducted to debtors.Manage...


  • Johannesburg, South Africa Affirmative Portfolios Full time

    **Call Centre** **JHB West***: **SARS Debt Collection Agent - R6 000p/m + Comm** **Constantia Kloof** **Purpose** This company is appointed to the panel of the South African Revenue Services as its third-party debt collection and revenue recovery agent. This means that the company has to source new, qualified and experienced debt collection agents for its...


  • Johannesburg, South Africa Nedbank Full time

    **Requisition Details and Talent Acquisition contact** - Req: 124964- Role: Collections Consultant X2- Area: KZN- Closing Date: 17/04/2023- TA: Lebohang Monate- Job Family- Credit - Career Stream- Credit Collections - Leadership Pipeline- Manage Self: Technical **Job Purpose** - To recover debt and assets by following internal and legal processes and...


  • Johannesburg, South Africa Nedbank Full time

    **Requisition and Talent Acquisition Consultant Details** - REQ 132699 - Twanette Coetser- Pipeline Advert**Location and Cluster** - Total Business Banking and Retail - CDR - Risk Collection- Sandton, Gauteng- Career Stream- Credit Collections - Leadership Pipeline- Manage Self Professional**Manager Credit Risk Early Collections** **Job Purpose**Key...


  • Johannesburg, South Africa Stryker Full time

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training,...


  • Johannesburg, South Africa Nedbank Full time

    **Job Req** - 125996- Closing Date- 12 May 2023- Career Stream- Credit Collections **Location** - Sandton**Job Purpose** - We are looking for a - **Manager Credit Risk Early Collections **(without direct reports)**Key Deliverables** - Daily contact with clients and bankers to remediate portfolio across all client portfolio of accounts. Credit and Credit...


  • Johannesburg, South Africa Talent Evolution Full time

    **Responsibilities**: - Efficient management of allocated cases from start to finish. - Conducting effective debtor research and preparing cases accurately. - Achieving right party contact using a comprehensive set of search engines / tools and support services. - Implement effective negotiation for collection and / resolution of debt and tailoring your...