(60) DevOps and Client Support Sandton
5 months ago
**DevOps and Client Support**
**Sandton**
**Job Type**:Permanent
**Job Level**:Skilled
**Experience**:Between 3 - 5 Years
Summary
To perform a combined DevOps and Client Support role to both national and international clients. This entails:
- Providing technical support to clients
- Resolving day-to-day issues and ensuring that critical systems remain operational.
- Providing customer support for their software
- Maintaining, setting up and configuring client systems
- Developing and maintaining healthy client relationships
- Keeping clients updated on new products and additions to the software
Description
**Key Responsibilities**:
DevOps-related:
- Maintain and optimise operational networks and servers,
- Oversee data backup and system security (e.g., user authorisation, firewalls)
- Installations, upgrades, and configurations of hard
- and software
- Evaluate system performance and recommend improvements.
- Automate processes.
- Resolve problems escalated by support teams, and/or clients.
- Ensure that data is handled, transferred, or processed according to legal and company guidelines (POPIA)
- Provide support and guidance to stakeholders via help desk
FCL-related:
- Provide training to clients who are not comfortable with all company functions.
- Manage and deal with telephonic inquiries and issues and record them on the ticket system.
- Training and handholding of new clients and installations where necessary
- Developing workflows for clients
- Any ad-hoc instructions given by team leaders or management.
**Skills and attributes**:
- Diagnostic and problem-solving skills
- Client-oriented
- People skills
- Patience and empathy
- Curiosity
- Eager to learn.
- Ability to work independently.
- Ability to prioritise.
- Telephone etiquette.
- Ability to work under pressure and unfavourable conditions.
- Driven
- Must be willing to go the extra mile.
- Team player
**Unfavourable job requirements**:
- Office bound.
- Travelling
Minimum Requirements
**Legal Requirements**:
- Driver’s licence and own transport
- Clean credit record and no criminal record
- South African citizenship, or relevant work permit/visa
**Education & Experience**:
- Understanding of Linux, Linux servers, Dockers, Ansible, Postgres is advantageous.
- Understanding of network structures
- Understanding of data protection regulations
- Experience with DevOps tools.
- Telephone etiquette.
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