Lead DevOps Support

7 months ago

Sandton, South Africa Absa Bank Limited Full time

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

CIB Global Markets Tech is looking for a Support DevOps Lead, the role has managerial / people management responsibilities and forms part of the Post Trade & Compliance Value Stream, reporting to the Cluster Head. The Support Lead will be responsible for Production Support, Stability, Observability, Security, Audit, BCM, Housekeeping/Maintenance, Automation, Real Time Reporting and continuous improvement of processes on a combination of Inhouse and Vendor Applications in order to meet the high availability that the business areas expect.

Work in close collaboration with the Cluster Head and other Support Leads.

Support the stream Cluster Head and the Head of IB Tech production support in planning, technical decisions, and collaborating with Tech partners to develop new insights that could further enhance our platforms and customer experience

**Job Description**:
Who is this role for:
An individual with a technical mindset and a passion for customer centricity, strong collaboration, mentorship and leaderships skills. Ability to coordinate and lead the team to a future state of Agile, DevOps and Cloud Computing

Key Accountabilities:
People
- Guide and mentor the support team in their day-to-day tasks
- Capacity Planning
- Planning and facilitating personal development plans
- Effective collaboration
- Conflict management
- Facilitating prioritization of work items

Team Leadership & Functions
- Behavioral_
- Develop, encourage and nurture collaborative relationships with Tech & Business partners
- Participate in planned activities that are appropriate for own and team development
- Contribute and lead to build a culture of collaboration between Change teams, Architects, Development teams, Testing teams, Project teams and Infrastructure ensuring optimal delivery
- Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions
- Customer Centricity should be a core focus point
- Foster and maintain relationships with key individuals
- Lead by example
- Application Support_
- Manage Incidents & Incident Responses using ITIL framework
- Obtain a deep understanding of business and technical processes which affords for greater production support
- Elicit business process information to support technical processes
- Incident post-mortem and analysis AKA Root Cause Analysis
- Ensure team maintain and follow process
- Facilitate proposed solutions for issues picked while performing production support
- Request and suggest tools to be built by Tech Partners
- Find solutions to problems you may encounter
- Improve monitoring and implement new tools or solutions where necessary
- Strive to be in a proactive state as opposed to reactive
- Identify, develop and drive the automation of daily and mundane tasks
- Be able to document solutions for knowledge share
- Maintain Confluence Knowledgebase
- Build and maintain a network of Tech and business partners
- Reporting_
- Provide business partners with a snapshot view of previous month
- Real Time reporting to feed into Management Reporting
- Using tools to report to team members and management
- Analyse the data to improve Month on Month performance
- Improve on reporting by requesting feedback from your audience
- Other Responsibilities_
- Perform Testing when required
- Assist with designing and implementing observability across the estate
- Create and manage CI/CD Pipelines
- Drive Automation
- Continuously improve on personally defined timelines (e.g. each quarter)
- Drive Innovation
- Create and maintain good culture
- To ensure continuous delivery through continuous integration and continuous deployment.
- Assist & lead the process of contingency plans and identify continuity or disaster recovery risks and mitigation plans
- Facilitate Security Patching
- Willing to learn and responsible for Personal Development is a must

Strongly advantageous:

- Strong understanding CI/CD methodology
- Familiar with scripting
- Experience and familiar with modern system practices such as Infrastructure as Code, Config Management, Containers, Container Orchestrators, etc.
- Excellent communication skills, accustomed to share knowledge internally or to other areas.
- Experience mentoring and guiding other people or team members.
- Familiar with DevOps paradigm
- Experience with Observability tools and technologies (e.g. Prometheus, Grafana stack, Elastic, Loki, New Relic, OpenTelemetry, etc.)
- Industry Certification: DevOps & Any AWS or Azure Certification (Desirable)
- Proficient in Windows and Linux Administration
- Proficient with Relational/SQL Datab

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