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Duty Manager
4 weeks ago
A 5-star Boutique Hotel situated on the Atlantic Seaboard is looking for a young and dynamic person with all-rounder skills and experience to join their team.
**_ Duties include:_**
**Guest Relations**
- Welcome and acknowledge guests in a friendly and professional manner
- Engage with guests regarding their stay, property services, and area attractions/offerings.
- Ensure that the standards of service excellence and guest satisfaction are met and maintained.
- Effective communication, problem-solving, decision making and conflict management
- Ensure that every guest complaint is handled and solved to the satisfaction of the guest
**Concierge**
- Have good knowledge of Cape Town and surrounding areas
- Be able to recommend tours, activities and restaurants
**Check-in/Check-out**
- Organize and coordinate check-in/pre-registration procedures.
- Process all guest check-ins by confirming reservations in computer system (Semper).
- Process all check-outs.
- Resolve any late or disputed charges and settling account.
**Reservations**
- Process all reservation requests, changes, and cancellations.
- Use sales techniques when assisting guests in making reservations.
- Verify availability of room type, rate, and occupancy before confirming any reservations.
**Reporting**
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
**Teamwork**
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees.
- Handle sensitive issues with guests with tact, respect, diplomacy, and confidentiality.
**Management**
- Manage and lead a team of housekeepers and maintenance staff
- Responsible for managing daily hotel operations
**Required Experience & Qualifications**
- Minimum 1-2 years’ experience working in the service or/and hospitality industry
- Systems - Property Management System, Internet, MS Word/Office, Microsoft excel and Outlook.
- Ability to work within a pressurized environment
- Quality and customer service driven